Assessment of Service Desk Quality at an Academic Health Sciences Library
| dc.contributor.author | Blevins, Amy E. | |
| dc.contributor.author | DeBerg, Jen | |
| dc.contributor.author | Kiscaden, Elizabeth | |
| dc.contributor.department | Ruth Lilly Medical Library | en_US |
| dc.date.accessioned | 2017-03-07T18:36:28Z | |
| dc.date.available | 2017-03-07T18:36:28Z | |
| dc.date.issued | 2016 | |
| dc.description.abstract | Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project. | en_US |
| dc.eprint.version | Author's manuscript | en_US |
| dc.identifier.citation | Blevins, A. E., DeBerg, J., & Kiscaden, E. (2016). Assessment of Service Desk Quality at an Academic Health Sciences Library. Medical Reference Services Quarterly, 35(3), 285–293. https://doi.org/10.1080/02763869.2016.1189782 | en_US |
| dc.identifier.uri | https://hdl.handle.net/1805/12013 | |
| dc.language.iso | en | en_US |
| dc.publisher | Taylor & Francis | en_US |
| dc.relation.isversionof | 10.1080/02763869.2016.1189782 | en_US |
| dc.relation.journal | Medical Reference Services Quarterly | en_US |
| dc.rights | Publisher Policy | en_US |
| dc.source | Author | en_US |
| dc.subject | academic health sciences libraries | en_US |
| dc.subject | assessment | en_US |
| dc.subject | quality of service | en_US |
| dc.title | Assessment of Service Desk Quality at an Academic Health Sciences Library | en_US |
| dc.type | Article | en_US |