Hospitality in Jeopardy: Organizing Diverse Low-Wage Service Workers

Abstract

This article explores United Needle Trades and Industrial Employees (UNITE) and Hotel Employees and Restaurant Employees (HERE)’s strategic campaign to organize a diverse low-wage workforce of housekeepers in the hospitality industry in one Midwest city in Indiana. Organizers’ personal narratives provide examples of the challenges involved when creating relationships between low-wage workers from different racial and cultural backgrounds as part of a strategy to rebuff management’s continual efforts to exploit and undervalue its workforce, increase profits for the firm, and discredit the union as an effective intermediary for representation. The findings suggest UNITE-HERE’s organizing attempts realized gains for housekeepers in the form of wage and benefit increases and dismantled a covert blacklisting policy even though the hotel remains non-unionized.