Assessment in Space Designed for Experimentation: The University of Washington Libraries Research Commons

Abstract

Since opening in 2010, the University of Washington Libraries Research Commons has used a number of quantitative and qualitative assessment methods to evaluate its space, services and programs. Because it was designed for constant experimentation and change, Research Commons assessment has been driven by the desire to stay true to user needs, make the case for growth, and test new models of space design, programming, and services. This paper will describe assessment activities and projects kept in spirit with the experimental, agile nature of the space, and how the focus shifted from space assessment to programmatic assessment. In order to respond to changing user needs and push for innovation, the Research Commons has evolved to examine space, services, and programs in an integrated holistic manner. This has allowed the staff to not only understand what users do within the space and their preferences, but also how effective are programming and services offered at meeting those user needs.