Evidence-Based Renovation: How Libraries Can Engage User Behavior to Inform Space Planning

Abstract

IUPUI University Library is planning a renovation project to convert space occupied by book stacks into informal study spaces for individuals and groups. We planned an assessment program to gather data from library users that helped provide insight to staff, architect, and designers on how and why they choose to use the library. What we learned from user feedback was used to intelligently decide the number and variety of seating types and work environments, so that we could enhance an atmosphere conducive to scholarship in the library. In our short presentation, we described our implementation of a mixed method approach to data gathering using three different tools: unobtrusive observation, survey, and open question solicitation. We discussed how our variety of methods served to corroborate the data that we gathered from each, why it was important to garner input from library visitors, and how the information influenced our decisions about seating types and locations. We provided an overview of our observational assessment in which we recorded specific, relevant data such as group size, activities, and type of work surface or seating. We will also describe the adaption of a survey instrument, used to gauge student opinions about services, locations, and furniture available for their study habits and needs. Finally, we detailed how we designed open quantitative and qualitative questions, posted on white boards, for library users to self-report their habits and opinions.