The Experience, Impact, and Management of Professional Burnout Among Probation Officers in Juvenile Justice Settings

Abstract

Little is known about the experience of professional burnout among juvenile probation officers. Following a statewide survey, 26 officers were randomly selected for qualitative interviews. Using emergent, consensus-based methods, we identified key aspects of the burnout experience. Officers described burnout in ways consistent with research definitions. Most probation officers identified negative effects of burnout, including spending less time getting to know the clients and becoming more directive. Probation officers tended to have limited strategies for managing burnout. Given the important role probation officers play in the lives of juvenile justice involved youth, more work is needed to help ameliorate burnout.