Can text messages make people kinder?

Abstract

Empathic character is a set of interrelated dispositions, skills, motivations, emotions, and behaviors that involve a habitual responsiveness to others’ needs. It is linked to higher prosocial behavior, lower aggression, and better health. There is much research demonstrating both its consistency within people over time and its malleability in response to environmental and situational cues, including face-to-face interventions. In this paper I examine whether it is possible to increase empathic character using a mobile-based program. A large body of research in public health has used text messages to improve physical health outcomes and behaviors, but no research has examined whether text messages can be used to change traits. We conducted a study (N=90) in which participants received 6 daily empathy-building text messages for a 2 week period, versus a control group. We found that those in the empathy group showed some evidence of increased empathic character compared to control participants. The chapter ends by discussing implications of this work for a deeper understanding of empathic character, and some future directions of this research.