You Talkin’ to Me? Communicating Service Expectations to Users through Service Philosophy Statements
| dc.contributor.author | Weare, William H., Jr. | |
| dc.contributor.author | Moffett, Paul | |
| dc.date.accessioned | 2017-03-17T13:41:24Z | |
| dc.date.available | 2017-03-17T13:41:24Z | |
| dc.date.issued | 2017-03-23 | |
| dc.description | This poster was presented at ACRL 2017, the biennial conference of the Association of College & Research Libraries, a division of the American Library Association. | en_US |
| dc.description.abstract | Could customer service at your library be better? Some academic libraries are using a service philosophy statement to strengthen the quality of their service culture. A service philosophy statement communicates to users what they can—and should—expect from your library. This poster will examine these statements and identify themes, trends, and ideas. Discover how a service philosophy statement can support your public services team as they strive to meet and exceed customer expectations. | en_US |
| dc.identifier.uri | https://hdl.handle.net/1805/12077 | |
| dc.language.iso | en_US | en_US |
| dc.title | You Talkin’ to Me? Communicating Service Expectations to Users through Service Philosophy Statements | en_US |
| dc.type | Poster | en_US |
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