Effects of Library Instruction on University Students' Satisfaction with the Library: A Longitudinal Study
dc.contributor.author | Stamatoplos, Anthony C., 1958- | |
dc.contributor.author | Mackoy, Robert | |
dc.date.accessioned | 2009-07-14T15:42:04Z | |
dc.date.available | 2009-07-14T15:42:04Z | |
dc.date.issued | 1998-07 | |
dc.description.abstract | Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries. | en_US |
dc.identifier.citation | Stamatoplos, A. and R. Mackoy. (1998). Effects of library instruction on university students' satisfaction with the library: A longitudinal study. College & Research Libraries 59(4): 323-334. | en_US |
dc.identifier.uri | https://hdl.handle.net/1805/1920 | |
dc.language.iso | en_US | en_US |
dc.publisher | Association of College & Research Libraries | en_US |
dc.subject | Academic Libraries | en_US |
dc.subject | College Students | en_US |
dc.subject | Library Evaluation | en_US |
dc.subject | Library Instruction | en_US |
dc.subject | Student Perceptions | en_US |
dc.subject | User Expectations | en_US |
dc.subject | User Satisfaction | en_US |
dc.subject | User Surveys | en_US |
dc.subject.lcsh | Academic libraries -- Evaluation | en |
dc.subject.lcsh | Libraries -- Use studies | en |
dc.subject.lcsh | College students | en |
dc.subject.lcsh | Library orientation | en |
dc.title | Effects of Library Instruction on University Students' Satisfaction with the Library: A Longitudinal Study | en_US |
dc.type | Article | en_US |
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