Effects of Library Instruction on University Students' Satisfaction with the Library: A Longitudinal Study

dc.contributor.authorStamatoplos, Anthony C., 1958-
dc.contributor.authorMackoy, Robert
dc.date.accessioned2009-07-14T15:42:04Z
dc.date.available2009-07-14T15:42:04Z
dc.date.issued1998-07
dc.description.abstractConsideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.en_US
dc.identifier.citationStamatoplos, A. and R. Mackoy. (1998). Effects of library instruction on university students' satisfaction with the library: A longitudinal study. College & Research Libraries 59(4): 323-334.en_US
dc.identifier.urihttps://hdl.handle.net/1805/1920
dc.language.isoen_USen_US
dc.publisherAssociation of College & Research Librariesen_US
dc.subjectAcademic Librariesen_US
dc.subjectCollege Studentsen_US
dc.subjectLibrary Evaluationen_US
dc.subjectLibrary Instructionen_US
dc.subjectStudent Perceptionsen_US
dc.subjectUser Expectationsen_US
dc.subjectUser Satisfactionen_US
dc.subjectUser Surveysen_US
dc.subject.lcshAcademic libraries -- Evaluationen
dc.subject.lcshLibraries -- Use studiesen
dc.subject.lcshCollege studentsen
dc.subject.lcshLibrary orientationen
dc.titleEffects of Library Instruction on University Students' Satisfaction with the Library: A Longitudinal Studyen_US
dc.typeArticleen_US
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