Are we always prepared? Examining Risk and Crisis Management in Tourism and Hospitality

Abstract

The tourism and hospitality industry is a solid supporter for our local and domestic economy. Despite its importance, the industry is vulnerable to various adverse events, such as the COVID-19 pandemic. Professor Becky Liu-Lastres' primary research interests involve risk and crisis management in tourism and hospitality. In this presentation, Professor Liu-Lastres shares some of her major findings in previous research and provides insights into the lessons we have learned from the industry's experiences with COVID-19 and how we can adapt to the new normal.