Qualitative Analysis of Team Communication with a Clinical Texting System at a Midwestern Academic Hospital

dc.contributor.authorLee, Joy L.
dc.contributor.authorKara, Areeba
dc.contributor.authorHuffman, Monica
dc.contributor.authorMatthias, Marianne S.
dc.contributor.authorRadecki, Bethany
dc.contributor.authorSavoy, April
dc.contributor.authorSchaffer, Jason T.
dc.contributor.authorWeiner, Michael
dc.contributor.departmentMedicine, School of Medicine
dc.date.accessioned2023-09-19T18:43:57Z
dc.date.available2023-09-19T18:43:57Z
dc.date.issued2022
dc.description.abstractBackground: Hospitals are increasingly replacing pagers with clinical texting systems that allow users to use smartphones to send messages while maintaining compliance for privacy and security. As more institutions adopt such systems, the need to understand the impact of such transitions on team communication becomes ever more significant. Methods: We conducted focus groups with hospitalists and individual interviews with nurses at one academic medical center in the Midwest. All interviews and focus groups were audiorecorded, transcribed, and deidentified for analysis. All transcripts and notes were independently read by two members of the research team and coded for themes. Results: Twenty-one hospitalists and eight nurses participated in the study. Although study participants spoke favorably of texting, they identified more dissatisfactions with texting than benefits. There were disagreements regarding appropriate texting practices both within and between the hospitalists and nurses. Conclusion: Despite the benefits of texting, there is room for improving team communication and understanding in the realm of clinical texting. A lack of shared understanding regarding when and how to use texting may require long-term solutions that address teamwork and appropriateness.
dc.eprint.versionFinal published version
dc.identifier.citationLee JL, Kara A, Huffman M, et al. Qualitative Analysis of Team Communication with a Clinical Texting System at a Midwestern Academic Hospital. Appl Clin Inform. 2022;13(2):391-397. doi:10.1055/s-0042-1744389
dc.identifier.urihttps://hdl.handle.net/1805/35646
dc.language.isoen_US
dc.publisherThieme
dc.relation.isversionof10.1055/s-0042-1744389
dc.relation.journalApplied Clinical Informatics
dc.rightsPublisher Policy
dc.sourcePMC
dc.subjectMessaging
dc.subjectQualitative research
dc.subjectCare teams
dc.subjectCommunication
dc.titleQualitative Analysis of Team Communication with a Clinical Texting System at a Midwestern Academic Hospital
dc.typeArticle
ul.alternative.fulltexthttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC8926456/
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