Provider Performance Reports and Consumer Welfare

dc.contributor.authorMak, Henry Y.
dc.contributor.departmentDepartment of Economics, School of Liberal Artsen_US
dc.date.accessioned2017-11-03T19:51:29Z
dc.date.available2017-11-03T19:51:29Z
dc.date.issued2017
dc.description.abstractA provider's performance report consists of his service average outcome and volume. The two variables depend on the provider's private quality type and current demand, but he can raise his average outcome by dumping vulnerable consumers. Prospective consumers infer providers' qualities from their reports. Performance reporting drives some providers to dump consumers when competition is intense, but it may not reveal providers' qualities when their average quality is high. Statistical adjustment aiming at making reports independent of consumer characteristics can lead to more dumping, less informative reports, or both. There is more dumping when volume information is withheld and less dumping when ratings information is coarse.en_US
dc.eprint.versionAuthor's manuscripten_US
dc.identifier.citationMak, H. Y. (2017). Provider performance reports and consumer welfare. The RAND Journal of Economics, 1(48), 250-280. doi: 10.1111/1756-2171.12175en_US
dc.identifier.urihttps://hdl.handle.net/1805/14448
dc.language.isoenen_US
dc.publisherWileyen_US
dc.relation.isversionof10.1111/1756-2171.12175en_US
dc.relation.journalThe RAND Journal of Economicsen_US
dc.rightsPublisher Policyen_US
dc.sourceAuthoren_US
dc.subjectperformance reportingen_US
dc.subjectconsumer welfareen_US
dc.subjectpublic reportingen_US
dc.titleProvider Performance Reports and Consumer Welfareen_US
dc.typeArticleen_US
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