Exploring Ethnic Minority Workers’ Perceptions of Employee Well-Being in the Tourism and Hospitality Industry: An Exploratory Study

Abstract

The purpose of this study was to examine ethnic minority workers’ perceptions of employee well-being in tourism and hospitality. Based on tourism and human resource management literature, this study adopted a mixed-methods research design. Particularly, fourteen interviews were conducted, and a total of 414 employees in the tourism industry were surveyed. A series of statistical analyses, including exploratory factor analysis and confirmatory factor analysis, were performed using SPSS 25.0 and AMOS 26.0. The results confirmed the multi-dimensional nature of employee well-being, which is constituted of four dimensions, namely, professional/personal development, work-life balance, workplace happiness, and work benefits. The findings also revealed that the participation in corporate-sponsored wellness programs might affect how employees perceive their well-being at work. Based on the findings, this study further discussed both theoretical and practical implications.