Using Exit Surveys to Elicit Turnover Reasons among Behavioral Health Employees for Organizational Interventions

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2025
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English
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Abstract

Objective: The current study explored turnover reasons via exit surveys for organizational interventions. Methods: The exit surveys were conducted at a community behavioral health organization for over a year, and the open-ended question responses on turnover reasons were analyzed. Results: Thirty-five exit surveys were returned (58% response rate). Five major turnover themes were identified: struggles in current job roles, negative experiences with upper management and senior colleagues, quality of care concerns, no foreseeable future, and personal/family reasons. Conclusions and Implications for Practice: Exit surveys are a useful approach to identify turnover reasons for organizational interventions. The findings provide insights into contextualized strategies for retaining the behavioral health workforce.

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Fukui, S., Garabrant, J., Greenfield, J., Salyers, M.P., Morse, G., Bass, E. (2025). Using Exit Surveys to Elicit Turnover Reasons among Behavioral Health Employees for Organizational Interventions. Psychiatric Rehabilitation Journal. DOI: 10.1037/prj0000638
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Psychiatric Rehabilitation Journal
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