Browsing by Subject "user experience"

Now showing 1 - 9 of 9
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    Commuter Campus in Transition: Meeting the Changing Needs of Students through Mixed-Methods Assessment
    (ALA Editions, 2018-06) Lowe, M. Sara; Miller, Willie; Moffett, Paul
    Indiana University-Purdue University Indianapolis is an urban research university with approximately 30,000 commuter and residential students. This chapter discusses the space assessment done at University Library, the main campus library, which attempts to analyze and quantify the needs of both types of students. Two studies will be outlined, which started separately, but have since merged, both informing student use of library space. While both contain quantitative and qualitative elements, their methodologies are different. One used SMS (texting) in combination with one-on-one de-briefs to track student movement over the course of an entire day. The other uses in-library assessments to gauge student space use and preference. One limitation of in-library assessments is they only tell you about students who already use the library, not those who do not come to the library. The combination of these studies allows University Library to better plan library space, not only for current users, but also to target students who are not in the library (non-users).
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    ContentDM accessibility
    (2019-08-08) Maixner, Gary
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    Designing and Implementing a Dark Mode for a Library Website
    (WEAVE, 2023) Maixner, Gary; Smith, Andy
    Dark mode, also known as night mode, is an alternative way of viewing content on a webpage. Rather than having dark text on a light background, dark mode displays light text on a dark background. In fall 2022, the Indiana University–Purdue University Indianapolis (IUPUI) University Library launched a dark mode as an option for web users. We present some considerations for design and implementation for those interested in adding a dark mode to their website.
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    The forest and its trees: understanding interaction design through service design activities
    (IxDA Education Summit, 2016-02-28) Ganci, Aaron
    Interaction design and service design have a lot in common. They both focus on improving the experience of people in real-world contexts. Service designers strategically plan the big picture of the experience while interaction designers focus on the tangible details within the user’s interaction experience. These two fields have a lot to offer one another and depend on each other to make a complete design. After all, a service experience is often a sequence of interactions that a person has with artifacts or people. For interaction designers, understanding how their work fits into the bigger picture can be of huge benefit. If the objective of an interaction designer is to assist a person in the achievement of their goals and improve their experience overall, they should widen their perspective and embrace the totality of the experience. Arguably, what happens before and after a person uses a website impacts the overall quality of their experience just as much, if not more, than the interface design elements or physical quality of animations on screen. Understanding the totality of people’s experiences needs to begin in school. Design professionals are too busy to constantly keep the macro and micro elements of the experience in mind. After all, that is why we have the distinct professions. An academic setting is an ideal space to enable interaction designers to consider a person’s broader experience and leverage that consideration into their work. In short, utilizing service design process, methods, and outcomes can improve interaction design students’ understanding of their user and, in turn, enable them to create more appropriate or innovative designs. This presentation will provide an in-depth case study on the curricular use of service design processes and methods to help interaction design students understand their own work. The course which will be discussed, titled “Designing People-Centered Experiences”, is an advanced undergraduate (senior-level) course taught at Herron School of Art and Design, Indiana University, IUPUI. This course is a preliminary, 8-week course that initiates students into their senior capstone experience. It engages the students in a discussion about the current state of the design industry, how experience design is defined and what are its parts. In total, the course teaches students how to assess user need and, with that information, design experiences from the the broad strategy to the tangible interfaces. Topics covered will include a framework for how to describe experience design activities, assignment structure for the course, examples of student deliverables, assessment techniques, and insights on how to improve the course experience moving forward.
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    InstantILL: Improving Interlibrary Loan UX Through Systems Integration
    (Atlas Systems, 2022-05-18) Paxton, Mike
    InstantILL is a tool that integrates discovery of library subscription content, Open Access content, and ILL requesting into a single patron-facing form. Users can search by article title, DOI, URL, or full citation; then InstantILL checks against the library's link resolver and OA databases for availability, and pre-populates an ILL request form if the item is not immediately available. The flexibility of the search box allows libraries to deploy it in a variety of contexts.
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    Meeting Students Where They Are to Boost Your Stats!: Proactive Slide-out Chat for Point of Need Service
    (North American Virtual Reference Online Conference 2023, 2023-02-22) Herm, Kelli; Cooper, Mindi; Maixner, Gary
    The University Library at Indiana University-Purdue University Indianapolis (IUPUI) has offered chat reference for patrons since the Spring of 2001 and has used Springshare’s LibChat tool since the Summer of 2019. For most of this time patrons needed to visit a special page on the library’s website to access the chat. In Summer 2022, the University Library introduced a slide-out chat widget to appear on every page of the library website. In addition to making the chat service more widely available across our online ecosystem, the chat widget prompts patrons to ask a question after they spend 20 seconds on any webpage. This allows us to meet patrons where they are, for a point of need service. Before launching the slide-out reference chat, IUPUI University Library averaged 32 chats per month. Since launching the new chat widget, we have averaged 74 chats per month, an increase of 230%. This presentation will focus on the University Library’s experience in implementing this type of chat widget, how it compares to our previous methods of soliciting patron questions, and the challenges that an increase in chat reference questions has brought. We will also share our future plans for the service, including taking greater advantage of the tools that Springshare provides for chat reference.
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    A new look for an established tool: Building a new interface for room reservations with user testing and APIs
    (Design4Digital Conference 2021, 2021-02-23) Maixner, Gary
    The Indiana University-Purdue University Indianapolis University Library has used Springshare's LibCal product to manage study room reservations since 2017. One of the student's chief complaints with the system was the interface when reserving a room. Over the last year, the User Experience/Project Management Librarian collaborated with students from IUPUI's Human-Computer Interface program to redesign the interface based on student feedback. This included Single Ease of Use surveys, interviews, and persona creation. After completing the user testing, the library harnessed the power of LibCal's API to rebuild the front end, while allowing library personnel to continue using the administrative tools that LibCal provides. This session will discuss some of the user testing, the experience of working with students in design, and demonstrate how other libraries can move forward using the LibCal API to build their own interfaces.
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    Testing with Imperfection: UX with Incomplete Prototypes
    (2019-05-10) Maixner, Gary
    UX testing is one of the most important and easiest ways to get patron input on library spaces and tools. Despite this it can be difficult to test a product or site in its final form. This lightning talk will give simple tips and tricks to maximize your UX testing and simulating a fuctioning tool with your participants.
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    Texts From Last Night: Student Perceptions of Research and Study Space on Campus
    (2018-10-23) Lee, Yoo Young; Lowe, M. Sara; Miller, Willie
    In Fall 2017, librarians undertook a sequential needs assessment in research and space to improve learning objects and library space. A collaborative assessment project identified gaps in those areas throughout the semester. We piloted our methodology, adapted from ethnographic research and user experience, with a small sample size. With SMS technology, however, we were able to collect quantitative and qualitative data. In this presentation, we will discuss methodology, technology, and study results. We will explore challenges, lessons learned, and next steps of how we are applying the results to inform instruction, learning objects, and library space redesign.