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Item The $64,000 Question Answered: Why Do Patrons Place ILL Requests for Items that the Library Already Owns?(2007-05-21T14:31:22Z) Janke, Karen L.Interlibrary loan is traditionally meant for items that cannot be obtained at the local library or through consortial catalog systems. However, in many libraries, the numbers of requests that are cancelled because they are available locally seems worse now than ever before. In 2005, IUPUI's University Library ILL department cancelled 24% (n=2,784) of all incoming requests because the item was available locally or through direct request in the system-wide online catalog. Requests for locally-owned items are a frustration for interlibrary loan staff: they would rather spend time locating items that we do not own. These requests can also lead to patron frustration because of the delay in obtaining the requested item and from the realization that they could have had it sooner all along. This presentation discusses the results of a user survey conducted to discover the reasons library users request items through interlibrary loan that they could obtain on their own, and highlights suggested strategies for reducing this epidemic. Audio version can be accessed at http://in-ulib-cheever.ads.iu.edu/IDEA/kjanke/ILL1/64000Question/index.htmItem A Narrative History of Resource Sharing in the State of Maryland(This is an electronic version of an article published in the Journal of Access Services 2, no. 2 (2004): 47-52.[BREAK][LINK]http://www.informaworld.com/smpp/title~content=t792306886~db=all[/LINK]. Access to the original article may require subscription and authorized logon ID/password. IUPUI faculty/staff/students please check University Library resources before purchasing an article. Questions on finding the original article via our databases? Ask a librarian: [LINK] http://www.ulib.iupui.edu/research/askalibrarian[/LINK]., 2004-07) Copeland, Andrea J.The evolution of statewide resource sharing and reciprocal borrowing for Maryland public libraries is discussed. Beginning in the 1950s, the Enoch Pratt Free Library assumed responsibility for filling interlibrary loan requests or the state due to the size of its collection. In 1971, Pratt became the State Library Resource Center and its interlibrary loan responsibilities became formalized. Through a series of technological advancements in library catalogs and interlibrary loan systems, Maryland has arrived at the MARINA system to facilitate sharing resources throughout the state. The state has a long-standing philosophy of cooperation, which makes the MARINA endeavor possible.Item Turnaround Time Between ILLiad’s Odyssey and Ariel Delivery Methods: A Comparison(Haworth Press, 2006-08) Connell, Ruth S.; Janke, Karen L.Interlibrary loan departments are frequently looking for ways to reduce turnaround time. The advent of electronic delivery in the past decade has greatly reduced turnaround time for articles, but recent developments in this arena have the potential to decrease that time even further. The ILLiad ILL management system has an electronic delivery component, Odyssey, with a Trusted Sender setting that allows articles to be sent to patrons without borrowing staff intervention, provided the lending library is designated as a Trusted Sender, or this feature is enabled for all lenders. Using the tracking data created by the ILLiad management system, the turnaround time for two delivery methods, Ariel and Odyssey, was captured for two different academic institutions. With the Trusted Sender setting turned on, Odyssey delivery was faster than Ariel for the institutions studied.