Browsing by Subject "Design thinking"

Now showing 1 - 10 of 13
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    Assisted Lows: Collaboratively Finding Ways to Support T1D Patients During Hypoglycemia Episodes
    (2017) Semidey Capriles, Lisa M.; Eby, Chad; Napier, Pamela; Ganci, Aaron
    This research focuses on how hypoglycemia episodes -- low blood sugar events -- spark specific communication needs in Type 1 Diabetes (T1D) patients. As a 22 year T1D veteran, I've personally faced challenges when needing, requesting and receiving an adequate response to help me overcome an episode. This research is born out of the knowledge that other people want to genuinely help, and aims to close the gap between a failure of knowing 'what to do' and effective actions.
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    Change Step: Improving Social Support for Women Veterans Through Participatory Design
    (2016) Wessel, Robert; Napier, Pamela; Eby, Chad; Wada, Terri
    This thesis discusses a participatory design project that focused on improving social support for women veterans in Indianapolis, Indiana. Using a series of design research methods to capture the voice of local women veterans, and by visually representing the outcomes of each phase of the project, the participant group and design researcher identified the needs of women veterans, considered existing social supports, and co-created a conceptual model for a social support network. This prototype network aims to make finding support easier, reduce overlap in existing social supports, and foster communication between partner support organizations. It is the first step in integrating social support for Indiana women veterans.
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    Design Leadership and Development with Mid-Level Leaders
    (2017) Stevens, Madison; Eby, Chad
    Design Leadership provides the needed skill set to thrive in this quickly changing world. The core competencies of a Design Leader enable strategy to become tangible, and also offer a way to look to the future and quickly iterate possible solutions of what could be. Design Leaders also have the ability to create shared understanding with all people in an organization. By creating this shared understanding -- where staff understand the goals and values of the company, and the company understands the individual goals and values of their staff, the Design Leader can help to align these values, and integrate possibly opposing ideas. By enabling people to practice their individual values at work, this can help to cultivate a positive work life. This design research addresses the question: How might mid-level leaders leverage the core competencies of a Design Leader in order to initiate a personal leadership change?
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    Designing for Health Literacy
    (2018) Gottschild, Kimberly; Wada, Terri; Richards, Bryan; Stump, Emily
    Health literacy is recognized worldwide as a key to obtaining and maintaining personal health. A health literate individual who has the access to resources that they can both understand and navigate can make empowered, personal health decisions both on their own and with their health care provider, and the benefits thereof are many. For example, health literacy has been shown to prevent disease, lead to early detection of disease, and lead to improved adherence to chronic disease treatment. Yet, only a fraction of the population is considered health literate. Women and immigrants in particular need health provider supported health literacy development strategies that focus on empathy and emotional support to help motivate them to make health decisions for a preferred health outcome. Health literacy is dependent upon the communication of health information. Various communication strategies exist to support the delivery of health information and ecological models have also been developed to support heath information delivery more effectively through multiple sources. Regarding the type of health information communicated, research has suggested that patients prefer information on actionable solutions rather than facts about the condition itself. Solution-focused, strengths-based, and participatory design strategies have also been shown to be effective in increasing health literacy skills. Participatory, generative design research tools engage participants to elicit deeper emotions regarding their current state and preferred future state and could be useful in supporting health literacy development. How might generative tools support women's and immigrants' health literacy development within an ecological health literacy model? Research was conducted to explore how participatory, generative design research tools could be an effective approach to help female and immigrant patients realize their health potential by empowering them with health literacy skills through accessible and engaging health information aligned with their personal strengths and identified solutions. Generative tools, such as interviews, worksheets, and journey mapping, that could potentially help women and immigrants express both their current and ideal future state, were explored. Generative tools were iterated to allow patients to align their personal strengths, solutions, and health information with their ideal future state in order to create a roadmap tool that could support health literacy development and assist them in realizing their potential in health situations. The resulting literature review-based generative health literacy toolkit was tested at the Indiana University School of Medicine Student Outreach Clinic. Nursing students, who serve the role of patient navigators, engaged their patients with the toolkit activities. Surveys to measure patient confidence in realizing their health potential were also conducted before and after intervention. Findings included a health literacy ecosystem that comprises at least two levels for health information communication, actionable health information patients can utilize to improve their health condition, and patient generated strategies for treatment plan and lifestyle change adherence in everyday life outlined in a journey map form that can be taken home for reference and motivation. Outcomes of toolkit use in the clinic included improved communication between providers and patients, as well as patient empowerment to move forward with improved health behaviors.
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    Designing with Communities: A Framework for a Collaborative Public Engagement Process
    (2018) Stamatis, Stephany; Wada, Terri; Hong, Youngbok; Eby, Chad
    This research explores approaches to public engagement processes in the field of Urban Planning, as well as the relationship between Urban Planners and Community Members through that process. A series of interviews was conducted with practicing Urban Planners to determine their current approaches to public engagement, as well as their rationale for using those approaches. Data from the interviews was used to design the objectives and methods for a participatory design session. The participatory design session was held with a group of Urban Planners, Community Advocates, and Community Members as participants. Participants were facilitated through activities to elicit the values each of these groups can offer to the public engagement process, as well as generating ideas for how they might collaborate more effectively. The session was informed by the Asset-based Community Development methodology. Data from literature review, interviews, and the participatory design session were then analyzed and synthesized to generate further insights for development of prototypes for possible solutions. Several iterations of prototypes were created and tested, in order to arrive at a conceptual framework to proceed with designing.A conceptual framework was created as the solution for this thesis, in order to facilitate Urban Planners in gaining a deeper level of understanding of the opportunities and challenges of involving Community Members through a public engagement process. By more effectively understanding these factors and variables included in the framework, a stronger collaborative relationship might be developed, to achieve a higher quality of engagement. Doing so would result in a mutually beneficial project for both groups. might be attained for both groups. The intended audience for the framework is Urban Planners who are interested in shifting from a prescriptive approach to a collaborative approach, yet might not know what underlies and contributes to a collaborative approach well enough to make the shift. Going forward, Urban Planners who are interested in making a shift might use the understanding gained from the framework, to develop specific methods and a plan of action for implementing a collaborative approach to public engagement.
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    Envisioning Art and Design Education Through the Lens of Diversity, Equity and Inclusion in Herron School of Art + Design
    (2021-05) Datta, Amrita; Ganci, Aaron; Napier, Pamela; Shekara, Archana
    As the U.S witnesses the guilty verdict of Derek Chauvin in the murder of George Floyd, communities nationwide are embracing the historical inequities spanning race, gender, religion and disability benefits. Higher education is equally rife with these inequities. Widespread implementation of DEI (Diversity, Equity and Inclusion) can be a catalyst for peace, acceptance and equality. Despite the requirement for educators to provide aptitude on DEI efforts in order to adhere to growing student needs, resources allocated for such endeavors remain low. Of course, this further increases the barriers for faculty tasked with familiarizing themselves with a wide range of DEI ‘topics’. Articulation and commitment to DEI remains a challenge for educators. This is especially true in design education and the People-Centered Design process is perfectly poised to address these underlying issues. Implementing a people-centered design approach that puts the needs of people first can be the change in our education system that addresses complex social inequalities. Design educators can lead this social paradigm shift within academia. However, before educators can make a commitment to diversity they must first engage in foundational learning of DEI terms and definitions. This case study, conducted at Indiana University’s Herron School of Art and Design provides a novel strategy for how this can be accomplished. Since educators have systematically transitioned into the digital world -- the outcome of this case study proposes a prototype which characterizes the need of identifying DEI strategies through a digital experience.
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    Facilitating Knowledge Sharing
    (2017) Petrofsky, Jinny; Hong, Youngbok
    What is a good choice? Ideally it is a choice made deliberately and consciously based upon a full spectrum of reliable information, sound reasoning and with a firm commitment to action by all interested stakeholders. However, years of studies in group communication and performance, from a wide range of academic disciplines, have shown that groups of people working together often do not realize their potential to perform better than individuals.One critical aspect of why these deficiencies occur was highlighted by Stasser &Titus in 1985. They demonstrated that meeting participants have a bias toward sharing information that is held in common rather than the unique knowledge that each individual holds. Meeting participants also showed a preference for only sharing information that supported their preexisting preferences. When a group is discussing and sharing data that they already all know, opportunities for innovation, new ideas for products, services or experiences are lost. Group participantsare making decisions on incomplete and potentially inaccurate information thus leading to a sub-optimal group performance. For a designer, how a group performs, especially in the information gathering stage is integral to the success of the final product, whether it be a business or service plan or a product. As Kees Dorst mentions in his book, Understanding Design, he says that design is now a “social process” because designers rarely design alone. As the Design profession continues the trend toward user-centered, participatory design, all the way to co-creating and co-design, the role of the designer has expanded to include the role of facilitator. The designer (as facilitator) now has a “need to facilitate conversations across broad groups to grapple with the questions of desirability, possibility and viability. The answers to these questions do not exist in one mind.” (64) The designer as facilitator is “the broker of an extended conversation.” (Body)This research explores the intersection of social and psychological factors related to information sharing and the new role of designer as facilitator. By understanding how individual thought processes can lead to biases such as the shared information bias and preference bias in group meetings, the designer, who brings their own unique skills to the facilitation role can use this knowledge to help mitigate these dysfunctional tendencies in group interactions. While there have been repeated studies that prove the existence of dysfunctional group performances, there are also numerous studies that show groups, when nudged with the right structure and tools, can outperform individuals. Through combining these three areas of knowledge, this research study proposes a new framework for group meeting structures that future designers as facilitators can use to enhance communication and thus enable good choices.
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    How might we support Chinese students in acquiring the information necessary for making a successful application to a U.S. art and design school?
    (2017) Chen, Linjun; Napier, Pamela
    This research focuses on building a platform to support Chinese students in acquiring necessary information for making a successful application to a U.S. art and design school. The methodological framework of the proposed research is developed based on Dr. Min Basadur's "Simplex Process" (Basadur, 1994) design thinking method, which collects user data through a people-centered design research process. The objective of the proposed research is to support the needs of Chinese students in applying to U.S. art and design schools.
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    Improving user experience in using personal collection functions in social apps
    (2017) Rong, Jiacheng; Eby, Chad
    This thesis intends to explore what the user needs of personal collection function are in social apps. This thesis will use design thinking process and human-centered design methods to collect qualitative data from personal collection users. These methods provide the ability to try to find out solutions and solve current problems in using this function. The final objective is to improve the user experience in using personal collection function in social apps.
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    Mitigate Patient Falls within the Acuity Adaptable Units
    (2018) Pirzadeh, Iman; Eby, Chad
    This study uses the power of Participatory Design (PD) process to involve stakeholders within the hospital through the design process. Participatory design uses qualitative research methods, such as surveys, interviews with stakeholders, prompt cards, and observations, to gain a better understanding of patients’ experiences. It also uncovers new ways of helping patients feel safe and comfortable during their stay in a hospital. The goal of this research is to identify the antecedents, consequences, and determine interventions that can mitigate patient falls in Eskenazi Hospital’s acuity adaptable units.