Browsing by Author "Janke, Karen L."

Now showing 1 - 7 of 7
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    2011 ALA RUSA STARS International Interlibrary Loan Survey: Executive Summary
    (ALA RUSA STARS, http://www.ala.org/rusa/sites/ala.org.rusa/files/content/sections/stars/section/internationill/2011ExecutiveSummary.pdf, 2012-12-10) Baich, Tina; Block, Jennifer; Drake, Paul; Hooley, Lee Anne; Jacobs, Jennifer; Janke, Karen L.; Schmidt, LeEtta M.
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    The $64,000 Question Answered: Why Do Patrons Place ILL Requests for Items that the Library Already Owns?
    (2007-05-21T14:31:22Z) Janke, Karen L.
    Interlibrary loan is traditionally meant for items that cannot be obtained at the local library or through consortial catalog systems. However, in many libraries, the numbers of requests that are cancelled because they are available locally seems worse now than ever before. In 2005, IUPUI's University Library ILL department cancelled 24% (n=2,784) of all incoming requests because the item was available locally or through direct request in the system-wide online catalog. Requests for locally-owned items are a frustration for interlibrary loan staff: they would rather spend time locating items that we do not own. These requests can also lead to patron frustration because of the delay in obtaining the requested item and from the realization that they could have had it sooner all along. This presentation discusses the results of a user survey conducted to discover the reasons library users request items through interlibrary loan that they could obtain on their own, and highlights suggested strategies for reducing this epidemic. Audio version can be accessed at http://in-ulib-cheever.ads.iu.edu/IDEA/kjanke/ILL1/64000Question/index.htm
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    Managing Employees in Interlibrary Loan, Circulation and Reserves: Supervision in a Production Environment
    (Haworth Press, 2007) Janke, Karen L.; Weible, Cherie' L.
    In a production environment, strategies for dealing with personnel problems are critical. Two of the most challenging staff problems that an interlibrary loan manager can confront are: (1) How to keep up with work when employees are absent and (2) Employee productivity problems. Interlibrary loan departments face the unique paradox of a workplace that is constantly changing and becoming more efficient due to the influence of technology on daily processes, yet still relies heavily on the daily labor and productivity of the staff. Additionally, interlibrary loan departments face almost constant time pressures, both from internal and external customers. The challenge is magnified when personnel issues arise, and the time needed to problem solve seems nonexistent. In particular, absenteeism and worker productivity can have disastrous results on interlibrary loan service quality, as well as a negative effect on departmental morale.
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    “New shit has come to light”: Information seeking behavior in The Big Lebowski
    (2010-02-26T18:13:36Z) Janke, Karen L.; Dill, Emily
    The authors of this paper use characters from the 1998 film The Big Lebowski to illustrate the intricate, self-defined nature of information seeking behavior and the ways in which personal characteristics contribute to the success or failure of an information search.
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    Taming the Torrent: Top Ten Ways to Simplify Your ILLiad Workflow
    (2008-03-14) Baich, Tina; Janke, Karen L.
    Ever wish you could simplify your ILLiad workflow quickly and easily? The speakers will describe ten ways you can do just that—for free! Topics include Trusted Sender, custom routing, template modification, converting pdfs to tiffs, Direct Request, custom queues, bypassing copyright clearance, custom emails, deflections, and using lending web pages.
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    Taming the Torrent: Top Ten Ways to Simplify Your Resource Sharing Workflow
    (2008-04-11) Baich, Tina; Janke, Karen L.
    This presentation will present ten ways that interlibrary loan departments can simplify their workflows with no cost but a little bit of time. Topics covered will include implementing Odyssey standalone, benefits of custom holdings, how and why to use Direct Request, hows and whys of joining LVIS, use of OCLC IFM, how to convert PDFs to TIFFs and send using Ariel or Odyssey, Creating deflection policies in OCLC WCR, effective use of OCLC statistics, having a department website, and updating your Policies Directory entry. These methods can be implemented by libraries of all shapes and sizes, regardless of what (if any) management software they are using, and will help your library be a better lender and borrower. You may also be able to cut costs or become more efficient. The presenters will provide brief overviews of each topic and point to additional resources to help with implementation when attendees return to their libraries.
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    Turnaround Time Between ILLiad’s Odyssey and Ariel Delivery Methods: A Comparison
    (Haworth Press, 2006-08) Connell, Ruth S.; Janke, Karen L.
    Interlibrary loan departments are frequently looking for ways to reduce turnaround time. The advent of electronic delivery in the past decade has greatly reduced turnaround time for articles, but recent developments in this arena have the potential to decrease that time even further. The ILLiad ILL management system has an electronic delivery component, Odyssey, with a Trusted Sender setting that allows articles to be sent to patrons without borrowing staff intervention, provided the lending library is designated as a Trusted Sender, or this feature is enabled for all lenders. Using the tracking data created by the ILLiad management system, the turnaround time for two delivery methods, Ariel and Odyssey, was captured for two different academic institutions. With the Trusted Sender setting turned on, Odyssey delivery was faster than Ariel for the institutions studied.