Data-Driven Accountability: Examining and Reorienting the Mythologies of Data

Abstract

In this work, I examine and design sociotechnical interventions for addressing limitations around data-driven accountability, particularly focusing on politically contentious and systemic social issues (i.e., police accountability). While organizations across sectors of society are scrambling to adopt data-driven technologies and practices, there are epistemological and ethical concerns around how data use influences decisionmaking and actionability. My work explores how stakeholders adopt and handle the challenges around being data-driven, advocating for ways HCI can mitigate such challenges. In this dissertation, I highlight three case studies that focus on data-driven, human-services organizations, which work with at-risk and marginalized populations. First, I examine the tools and practices of nonprofit workers and how they experience the mythologies associated with data use in their work. Second, I investigate how police officers are adopting data-driven technologies and practices, which highlights the challenges police contend with in addressing social criticisms around police accountability and marginalization. Finally, I conducted a case study with multiple stakeholders around police accountability to understand how systemic biases and politically charged spaces perceive and utilize data, as well as to develop the design space around how alternative futures of being data-driven could support more robust and inclusive accountability. I examine how participants situate the concepts of power, bias, and truth in the data-driven practices and technologies used by and around the police. With this empirical work, I present insights that inform the HCI community at the intersection of data design, practice, and policies in addressing systemic social issues.