The Everyday Use and Experience of Computer-Mediated Communication

Abstract

Communication has become one of the most popular applications of information technology. A considerable body of work addresses both theoretical and applied aspects of computer-mediated communication. However, much of this work has not been able to capture the complexity and significance of everyday communication activities and the mutual shaping of technologies and their use. This study uses a qualitative methodology based on interviews with undergraduates to explore how the properties of communication technologies, user motivations and social contexts interact to influence use and experience. The three specific technologies addressed are email, instant messaging and text messaging. Factors identified as relevant during interviews are presented, and their interactions explored. Findings suggest that use and experience of communication technologies are shaped by a variety of factors and their interactions, and that study of information and communication technologies cannot validly be removed from the personal and social contexts in which they are used.