USABILITY TESTING AND THE RELATIONSHIP BETWEEN COMPUTER LITERACY AND EFFECTIVE USE OF A CHEMICAL KNOWLEDGE BASE BY FIRST-SEMESTER ORGANIC CHEMISTRY STUDENTS

Abstract

Usability testing is a technique that allows for the examination of a spe-cific user’s effectiveness, efficiency and satisfaction in achieving goals (Law, Hvannberg, 2002). This user-focused design process has been found to be particularly important in early site development. In this study, multiple inter-faces of the knowledge base will be examined comparatively, changing only the aesthetics. Using a think-aloud process, users will be walked through seven scenarios in the IUPUI Chemistry Knowledge Base, and asked to vo-calize their thoughts as they attempt each situation. Completion of user questionnaires and a post-test System Usability Scale (SUS) will provide recommendations from which improvements may be made to the design, layout and management of the Knowledge Base (Brooke, 1996).