Creating a Knowledge Base: Analyzing a Veteran Reference Librarian's Brain
If you need an accessible version of this item, please email your request to digschol@iu.edu so that they may create one and provide it to you.
Date
2006
Language
American English
Embargo Lift Date
Department
Committee Members
Degree
Degree Year
Department
Grantor
Journal Title
Journal ISSN
Volume Title
Found At
Abstract
Virtual reference transactions provided a solution to a knowledge-management problem at the NASA Goddard Space Flight Center Library. Online reference services, real-time and e-mail, allow for the development of a knowledge base. One hundred e-mail question-and-answer pairs were analyzed to reveal the steps taken and the sources used by a soon-to-retire librarian. A guide to the information sources and producers at Goddard was created. Given the dynamic nature of information at Goddard, a database built on the Apache, MySQL, PHP (AMP) open source platform was designed for the guide. The resource is now dynamic and can continue to grow with input from all Goddard's librarians.
Description
Keywords
item.page.description.tableofcontents
item.page.relation.haspart
Cite As
Early, C., Japzon, A., & Endres, S. (2006) Creating a Knowledge Base: Analyzing a Veteran Reference Librarian's Brain. In Lankes, R. D. (Ed.), The virtual reference desk: Creating a reference future (pp. 155-68). London: Facet Publishing.
ISSN
Publisher
Series/Report
Sponsorship
Major
Extent
Identifier
Relation
Journal
Source
Alternative Title
Type
Book chapter