Browsing by Subject "service models"

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    New Support for the Research Process: Desktop Delivery of Microform Content
    (2011-01) Weare, William H., Jr.
    While trying to access microform content, patrons at the Christopher Center for Library and Information Resources at Valparaiso University were often hampered by unfamiliar equipment, temperamental software, and a puzzling file management system. In an effort to address these problems, the Access Services Department launched a pilot program for the electronic delivery of microform content. It was decided to discontinue the self-service model and design a system in which patrons could request specific items from the microform collection which would then be retrieved and scanned by the staff and made available electronically through the interlibrary loan client. After describing the problems a typical user might encounter with the existing system, the author explains the solution piloted by the library, outlines the policies and procedures, reviews the outcomes, and finally draws attention to the considerable potential of such a service.
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    We Deliver: Overcoming Microform Collection Access Issues with Electronic Delivery.
    (Copyright © Haworth Press (now Taylor and Francis).[BREAK]The Serials Librarian is found online at [LINK]http://www.informaworld.com/smpp/section?content=a921088592&fulltext=713240928[/LINK]., 2010) Weare, William H., Jr.; Langendorfer, Jeanne M.
    This presentation described the problems library users experienced trying to scan and save or print microform images at Valparaiso University. Complex, difficult to use equipment and software, unfamiliar formats, and file management difficulties interfered with a good experience for the user. Working to remove barriers to obtaining information, Weare piloted a project for library staff to scan and deliver electronically to users content from the microform collection. Not only did the process work, but the project proved that staff could successfully provide such a service.