Browsing by Subject "library assessment"

Now showing 1 - 2 of 2
  • Thumbnail Image
    Item
    Tell Us What You Really Think: Implementing a Mixed-methods Approach to Library User Assessment
    (2023) Grote, Lidiya; Dill, Emily; Hardin, Jennifer
    This article presents an analysis of student feedback received via formal biennial survey and informal post-it notes assessment, and advocates for the use of informal assessment methods to supplement formal methodologies. A biennial satisfaction survey and an informal post-it notes assessment were employed to collect data from library users and yielded comprehensive, timely, and actionable feedback from the students, faculty, and staff. Feedback received from the two assessment methods allowed the University Library of Columbus (ULC) to gain a greater understanding of user needs and preferences which was used to improve library spaces, resources, and services to increase user satisfaction. While each method has advantages and disadvantages, combining varied assessment methods helped the ULC to gain a more holistic understanding of its users and provided a rich set of actionable data. Furthermore, student feedback is a valuable tool for library advocacy and outreach to both the university community at large and administrators.
  • No Thumbnail Available
    Item
    Using Business Analytics to Support Our Values
    (2019-08-09) Macy, Katharine V.
    In a world where average serial resource inflation is greater than 6% but budgets are stagnant or decreasing, there is pressure to maintain collections often at the expense of other library services. However, using by business analysis tools and techniques, we can change this trajectory as we work to maintain collections sustainably so that we can offer valuable services to our patrons (i.e. information literacy, digitization, open access support). This presentation will provide a framework for collection analysis and negotiation that goes beyond cost per use, integrating quantitative and qualitative data in order to understand the value individual resources provide. In addition, Ms. Macy will discuss how this work supports greater institutional goals and serves academic library values.