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Browsing by Subject "Web behavior"
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Item Connecting Library Instruction to Web Usability: Improve User Experience(2015-02-01) Lee, Yoo Young; Snajdr, EricThe digital user experience librarian conducted an experiment with one of the instructional librarians at IUPUI in order to investigate the intersection between user's web behavior and library instruction. They thought that library instruction plays a key role in web usability and affects the ways students behave on the library website, yet very little research has combined these two realms. During instructional sessions, freshman students were asked to perform a series of information seeking tasks on the library website both prior to, and immediately after, instruction. A usability tool - Verify - recorded individual student use of the website during the completion of each of these tasks. We'd like to share the results we found. The results allowed us to investigate how students behaved on the library website to complete the tasks and how the steps demonstrated by the librarian during instruction strongly influenced how students completed the tasks afterward.Item Killing two birds with one stone: how to conduct UX research during library instruction(2016-05-20) Lee, Yoo Young; Snajdr, EricSeveral user experience (UX) studies that the authors conducted reveal that library instruction affects not only students’ web behavior, but also improves their digital user experience on the library website. Few studies have investigated this important connection. In 2014 and 2015 we incorporated a variety of UX study methods into library instructional sessions. For a portion of each instructional session, students were asked to complete a series of information seeking tasks while a usability tool tracked and recorded individual student behavior. As expected, the this provided valuable insight which directly influenced improvement of the website. Additionally, the usability tools served as an assessment tool of information literacy skills. This presentation introduces several possibilities of merging UX research with library instruction. Methods of two separate studies, tools used, brief results and possible applications are discussed including practical tips that can be applied to both conduct UX research and assess information literacy skills.