Browsing by Subject "User experience"

Now showing 1 - 4 of 4
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    Design of the Academic Library Website with Persuasive Technologies: Holistic User Experience
    (2014-12) Lee, Yoo Young
    This article is written for IFLA IT Section Newsletter based on author's Internet Librarian 2014 conference. The article covers a new way of thinking about usability – persuasive technology – in order to give an engaging digital user experience to users as well as connect them with valuable library’s resources and services on the website.
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    End-User Needs of Fragmented Databases in Higher Education Data Analysis and Decision Making
    (2019-05) Briggs, Amanda; Cafaro, Francesco; Dombrowski, Lynn; Reda, Khairi
    In higher education, a wealth of data is available to advisors, recruiters, marketers, and program directors. However, data sources can be accessed in a variety of ways and often do not seem to represent the same data set, presenting users with the confounding notion that data sources are in conflict with one another. As users are identifying new ways of accessing and analyzing this data, they are modifying existing work practices and sometimes creating their own databases. To understand how users are navigating these databases, the researchers employed a mixed methods research design including a survey and interview to understand the needs to end users who are accessing these seemingly fragmented databases. The study resulted in a three overarching categories – access, understandability, and use – that affect work practices for end users. The researchers used these themes to develop a set of broadly applicable design recommendations as well as six sets of sketches for implementation – development of a data gateway, training, collaboration, tracking, definitions and roadblocks, and time management.
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    Journey from subjective to objective: Capturing user experience
    (2016-04-06) Lee, Yoo Young; Snajdr, Eric; Calvert, Lisa; Smith, Andy
    This presentation was delivered at the Designing for Digital 2016 held in Austin, Texas. It is the norm to conduct usability testing for library's websites. Often, these tests focus only on effectiveness or efficiency rather than measuring users’ experiential perspectives This presentation will introduce a variety of UX evaluation methods – different from usability – and cover UX research conducted in the fall 2015 semester.
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    Understanding User Experience Through Sensemaking Processes
    (2016) Carrion Andrade, Galo; Eby, Chad
    This research explores users’ experiences, a significant component of service design, which in recent years has gained value within the business and public sectors. Today, we cannot even imagine some products without their service component, and, because of that, brands are increasingly concerned with understanding user experience. Using public transportation in Indianapolis as the context to examine the sensemaking process, this research intends to develop a procedure to understand user experiences in service design, which can be applied to other problem spaces. This research has been organized into four parts; the first one, Initial Explorations, discusses the motivations that have led me to choose this specific topic, its importance, the role of user experience as the cornerstone of service design, and concludes with a justification of the use of public transportation as the study context. The second part illustrates the research conducted in public transportation as the context to use different methods and tools for understanding user/commuter experience; in first place, collecting data that will be analyzed and later synthesized using a sensemaking process. The third chapter identifies key points of the procedure looking for ways to improve the application of methods and tools to develop a procedure that could be applied in other contexts. Finally, chapter four concludes with some thoughts and recommendations about the role and importance of the sensemaking process in service design.