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Item The Impact of Technology and a No Remediation Policy on Non - Traditional Students(Copyright Statement: The magazine publisher is the copyright holder of this article and it is reproduced with permission. Further reproduction of this article in violation of the copyright is prohibited. To contact the publisher: [LINK] http://www.elsevier.com/[/LINK]. Original article as posted online in 2007: doi:10.1016/j.resstr.2006.12.014. To locate a document using doi use the following link: [LINK]http://dx.doi.org/[/LINK].[BREAK] Access to the original article may require subscription and authorized logon ID/password., 2005) Williams, Clay; Copeland, Andrea J.A Hunter College librarian, with public library experience, offered a series of drop-in workshops Saturday afternoons open to all students and questions regarding Web or Windows use in the academic year, 2000-2001. The intention of the workshops was to address the continuous need of students lacking technological and informational literacy. The success of these workshops led to this investigation of the implications of 21st century technology on non-traditional students from the perspective of bibliographic instructions as well as reference desk service. The perspective is that of the urban educational environment of City University of New York and Hunter College. The histories of open admissions at CUNY and the current efforts to abolish remediation are examined.