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Item Changes in healthcare managing COVID and non-COVID-19 patients during the pandemic: striking the balance(Elsevier, 2020-07-18) Al-Tawfiq, Jaffar A.; Al-Yami, Saeed S.; Rigamonti, Daniele; Medicine, School of MedicineFollowing the emergence of the coronavirus disease 19 (COVID-19) pandemic, healthcare organizations began concentrating on the preparation for and management of the surge of COVID-19 cases while trying to protect the healthcare workers and other patients from getting COVID-19. Changing the way people work requires innovative approaches and questioning some long-held medical practices. There are multiple factors contributing to the apparent reduced utilization of healthcare services to non–COVID-19 patients. The current world crisis is highlighting the need of re-engineering the way we deliver inpatient and outpatient health care, including bolstering social support, in order to be prepared when the next calamity will present itself.