Browsing by Subject "Digital user experience"

Now showing 1 - 5 of 5
  • Thumbnail Image
    Item
    Connecting Library Instruction to Web Usability: Improve User Experience
    (2015-02-01) Lee, Yoo Young; Snajdr, Eric
    The digital user experience librarian conducted an experiment with one of the instructional librarians at IUPUI in order to investigate the intersection between user's web behavior and library instruction. They thought that library instruction plays a key role in web usability and affects the ways students behave on the library website, yet very little research has combined these two realms. During instructional sessions, freshman students were asked to perform a series of information seeking tasks on the library website both prior to, and immediately after, instruction. A usability tool - Verify - recorded individual student use of the website during the completion of each of these tasks. We'd like to share the results we found. The results allowed us to investigate how students behaved on the library website to complete the tasks and how the steps demonstrated by the librarian during instruction strongly influenced how students completed the tasks afterward.
  • Thumbnail Image
    Item
    Innovative Data-Driven Methods to Improve Digital User Experience
    (2016-05-24) Lee, Yoo Young; Smith, Andy; Calvert, Lisa; Snajdr, Eric
    This presentation was held in 8th Qualitative and Quantitative Methods in Libraries (QQML) International Conference, London, United Kingdom. Digital user experience (DUX) is a combination of art and science. From an artistic point of view, DUX should provide a simple, clean and engaging web or mobile interface. In order to design such an artistic interface which guarantees the best user experience, scientific user research must be conducted to better understand users’ needs, their motivation to use websites, as well as their web behavior. This paper will explore new trends of qualitative and quantitative user research methods in each DUX stage in order to build excellent user experience on the library website. In general, DUX is comprised of 6 stages: Planning, user research, design, development, launch, and quality control. At Indiana University Purdue University Indianapolis (IUPUI) University Library, a variety of qualitative and quantitative usability research was conducted in different settings. This, along with data from Google Analytics and Google Webmaster Tools, were used before launch in order to know the users. After launch, user experience research was conducted during multiple library instruction sessions to ensure users had a good experience on the website. This paper will address diverse user research methods and discuss tools used during DUX research conducted from January 2014 to December 2015. In addition, the paper will compare pros and cons of DUX methods; discuss practical tips on how to apply data gathered from user research to design and improve websites; and share lessons learned such as DUX research planning, challenges, and effective methods in each DUX stage.
  • Thumbnail Image
    Item
    Innovative Data-Driven Methods to Improve Digital User Experience
    (2016) Lee, Yoo Young; Smith, Andy; Calvert, Lisa; Snajdr, Eric
    This article is a conference proceeding for the 8th International Conference on Qualitative and Quantitative Methods in Libraries. Digital user experience (DUX) is a combination of art and science. From an artistic point of view, DUX should provide a simple, clean and engaging web or mobile interface. In order to design such an artistic interface which guarantees the best user experience, scientific user research must be conducted to better understand users’ needs, their motivation to use websites, as well as their web behavior. This paper explores qualitative and quantitative user research methods in each DUX stage in order to build excellent user experience on the library website. In general, DUX is comprised of 6 stages: planning, user research, design, development, launch, and quality control. At Indiana University – Purdue University Indianapolis (IUPUI) University Library, a variety of qualitative and quantitative usability research was conducted in different settings. This, along with data from Google Analytics and Google Webmaster Tools, were used before launch in order to know the users. After launch, user experience research was conducted during multiple library instructional sessions to ensure that users had a good experience on the website. This paper addresses diverse user research methods and discuss tools used during DUX research conducted from January 2014 to December 2015. In addition, the paper will compare pros and cons of DUX methods; discuss practical tips on how to apply data gathered from user research to design and improve websites; and share lessons learned such as DUX research planning, challenges, and effective methods in each DUX stage.
  • Thumbnail Image
    Item
    The journey to improve digital user experience
    (2014-09-08) Lee, Yoo Young
    A library website is a confluence to connect users with resources, information and knowledge. In order to provide extensive information and knowledge for their users through library websites, academic libraries tend to subscribe to various technologies such as LibGuides, integrated library systems (ILSs), discovery services, and CONTENTdm. However, it is challenging to integrate a variety of technologies into a web presence for a more dynamic and holistic experience. This poster will describe the design project for usability and steps that the Indiana University Purdue University Indianapolis (IUPUI) University Library has undertaken to improve digital user experience on its website. In addition, the poster will demonstrate hands-on examples of how the IUPUI University Library has integrated and streamlined various technologies into a unified web presence through all library web pages.
  • Thumbnail Image
    Item
    Killing two birds with one stone: how to conduct UX research during library instruction
    (2016-05-20) Lee, Yoo Young; Snajdr, Eric
    Several user experience (UX) studies that the authors conducted reveal that library instruction affects not only students’ web behavior, but also improves their digital user experience on the library website. Few studies have investigated this important connection. In 2014 and 2015 we incorporated a variety of UX study methods into library instructional sessions. For a portion of each instructional session, students were asked to complete a series of information seeking tasks while a usability tool tracked and recorded individual student behavior. As expected, the this provided valuable insight which directly influenced improvement of the website. Additionally, the usability tools served as an assessment tool of information literacy skills. This presentation introduces several possibilities of merging UX research with library instruction. Methods of two separate studies, tools used, brief results and possible applications are discussed including practical tips that can be applied to both conduct UX research and assess information literacy skills.