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Browsing by Subject "Design facilitation"
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Item Co-designing for Healthcare: visual designers as researchers and facilitators(University of Cincinnati, 2015) Napier, Pamela; Wada, TerriThis article describes the process, methods, and outcomes of a project that included multiple stakeholders in a participatory design process to re-design an indispensable service in the healthcare sector. The project explores how visual designers are taking on new roles as design researchers and design facilitators and what a human-centered design approach might look like within the healthcare sector of emergency management. Design methods included collaboratively visualizing the complexity of an existing context, including content development, production processes, distribution processes, issues, and perceptions; using generative tools to examine and discuss content, use, form, and function; prototyping toolkits to visually model processes, themes, devices, and technological capabilities; and evaluative surveying to collect and assess user feedback. The outcome of this project includes a completely redesigned product and service that has increased user subscription and satisfaction, as well as suggestions for future implications and improvements.Item Defining Design Facilitation: Exploring and Advocating for New, Strategic Leadership Roles for Designers and What These Mean for the Future of Design Education(Michigan Publishing Services (University of Michigan), 2016) Napier, Pamela; Wada, TerriItem Design Facilitation: Training the Designer of Today(Cumulus Association, 2015) Napier, Pamela; Wada, TerriDue to the inherent complexity of human-centered design—which focuses on diverse stakeholder collaboration and participation within the design process—simply understanding a design process and deploying design research methods is not enough. Rather, the designer of today must now be able to understand the increased value that stakeholders bring to the design process. The designer of today must be able to develop design activities that empower stakeholders to express, make, evaluate and collaborate. And the designer of today must be able to facilitate others, through the design process. These new abilities all point to an emerging design skillset called design facilitation. Embedded within this new skillset is the ability to develop the mindset, skills and characteristics—along with utilizing processes, process tools, methods and planning frameworks—in order to effectively facilitate others through creative, collaborative problem-solving.Item Designing Design Thinking Curriculum: A framework for shaping a participatory, human-centered design course(Cumulus Association, 2015) Napier, Pamela; Wada, TerriWithin design education and practice today, new ways are continuously being developed to utilize Design Thinking in response to social, environmental, economic, and cultural factors. In the Visual Communication Design program at Indiana University, Herron School of Art and Design, Design Thinking is an integral component to both curriculum development and course content. In considering the inherent complexity of human-centered design—which focuses on diverse stakeholder collaboration and participation within the design process—simply understanding a design process and methods for collecting data is not enough. Students must go through a process of building a value system for conducting participatory design research. They must also understand the nature of the changing role of designers, from more traditional "making" roles, to design facilitators who must possess a particular mindset, model certain characteristics, employ distinct skill sets and use a specific approach. This presentation and paper will focus on an in-depth case study that describes the authors' methodology for integrating Design Thinking into the course curriculum of an undergraduate senior-level studio course, titled "Design for Innovation: Introduction to Design Methods," where students work in a variety of real contexts with diverse stakeholders throughout the design process.