Browsing by Subject "Cruise industry"

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    Norovirus on Cruise Ships: Should Americans Be Worried?
    (SAGE, 2020) Liu-Lastres, Bingjie; Ogbeide, Godwin-Charles
    Norovirus, known as “cruise ship virus,” has become one of the most significant public health challenges for the cruise industry over the past decade. It is imperative for cruise lines and other sectors within the hospitality industry to learn how to manage health-related issues such as norovirus outbreaks. This case study provides an overview of how the cruise industry has responded to norovirus outbreaks over the years. The goal of this case study is to encourage critical thinking about risk and crisis management within the cruise industry and inspire future cruise ships’ leaders in developing risk and crisis management skills.
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    Understanding the Cruise Industry’s Responses to Health-Related Crises: A Case Study Approach
    (TTRA, 2015-06-05) Liu, Bingjie; Pennington-Gray, Lori
    The cruise industry is one of the fastest growing sectors within the tourism and hospitality industry (WTO, 2010). In spite of the increasing popularity, there has been a continued interest in traveling albeit an increased exposure to various types of health risks, such as seasickness, nausea, and foodborne disease (CDC, 2014). Oftentimes these health risks can develop into health-related crises to which both passengers and crew members are vulnerable (Henderson, 2007). The outbreak of health-related crises can exert epidemic effects on the cruise industry and therefore have catastrophic impacts (CLIA, 2014). The direct outcome normally manifests itself as damage to personal health and well-being of the traveler; while indirect outcome can take the form of customer dissatisfaction, impaired brand images of cruise lines, and distorted images of destinations (CDC, 2014; Crimson Hexagon, 2013). To cope with these challenges, scholars have highlighted the importance of crisis management practices as well as effective crisis responses (Coombs, 2014; Ritchie, 2008).