Browsing by Subject "Crisis management"

Now showing 1 - 3 of 3
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    Exploring Residents’ Roles as Risk Insiders in Tourism Crisis Management
    (Travel and Tourism Research Association, 2019-06-20) Liu-Lastres, Bingjie; Cahyanto, Igantius P.
    The purpose of this study is to explore residents’ roles as risk insiders in tourism crisis management. Particularly, this study used the recent event of Red Tides in Florida as the context and surveyed 969 potential visitors and 460 Florida residents. The preliminary findings indicated that visitors tend to rely on residents for risk related information. Guided by the social identity theory, this study further investigated the main drivers of Florida residents’ information-sharing behavior. The results indicated that both subjective knowledge and social identity influenced residents’ willingness to share risk information with visitors and their actual behavior. Based on the findings, this study further discussed a new research direction that involves residents in tourism crisis management. This study also offers practical implications on how to encourage residents to participate in the information-exchange process in tourism crisis management.
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    Five behaviors to drive leadership in times of crisis
    (O'Neill School of Public and Environmental Affairs, IUPUI, 2020-04-06) Johnson, Sara M.; O'Neill School of Public and Environmental Affairs
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    Understanding the Cruise Industry’s Responses to Health-Related Crises: A Case Study Approach
    (TTRA, 2015-06-05) Liu, Bingjie; Pennington-Gray, Lori
    The cruise industry is one of the fastest growing sectors within the tourism and hospitality industry (WTO, 2010). In spite of the increasing popularity, there has been a continued interest in traveling albeit an increased exposure to various types of health risks, such as seasickness, nausea, and foodborne disease (CDC, 2014). Oftentimes these health risks can develop into health-related crises to which both passengers and crew members are vulnerable (Henderson, 2007). The outbreak of health-related crises can exert epidemic effects on the cruise industry and therefore have catastrophic impacts (CLIA, 2014). The direct outcome normally manifests itself as damage to personal health and well-being of the traveler; while indirect outcome can take the form of customer dissatisfaction, impaired brand images of cruise lines, and distorted images of destinations (CDC, 2014; Crimson Hexagon, 2013). To cope with these challenges, scholars have highlighted the importance of crisis management practices as well as effective crisis responses (Coombs, 2014; Ritchie, 2008).