Browsing by Subject "Balanced Scorecard"

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    Strategic Facility Planning for Overseas Non-profit Organizations
    (2019-04) Ljubojevic, Marie; Ray, Veto Matthew; Goodman, David; Cooney, Elaine
    Strategic facility planning provides an organization with a methodology to optimize resources and ensure that facility management decisions are aligned with an organization's overall business goals. While most organizations have a clear mission and a vision of the future, many mid-sized organizations, to their detriment, fail to prioritize strategic facility planning. The purpose of this study was to understand and document best practices and to create a Strategic Facility Plan (SFP) for a mid-sized, overseas, non-profit enterprise. The SFP created provides a snapshot of current conditions, documents recent decisions, and goals for the future so that the leadership team has a framework within which to make facility and business decisions. The SFP is scalable and could apply to other similar organizations. The methodology for creating the SFP included meeting with key stakeholders, surveying customers, site walk-throughs, and applying data collection and analysis techniques using a Pugh Decision Matrix, a Process and Project Delivery Review, and a Balanced Scorecard.