Paul Moffett

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https://hdl.handle.net/1805/35567

Methodology for Evaluating Library Space

Paul Moffett leads and works alongside the staff who serve at the Service & Information Desk at University Library. Paul works and strives to create the best possible experience for library visitors, to make sure they have easy access to resources, receive reliable information, and have safe and inviting spaces in the library to accomplish whatever it is they need.

In 2017, a mixed-method assessment program was implemented before a major renovation project for IUPUI University Library. A significant portion of space occupied by book stacks was to be converted to informal learning and study spaces for students. Paul and a colleague named Willie Miller, sought to gather student input to determine their preferences for environmental features before renovation began.

Paul Moffett's translation of an assessment program that has since been used by other librarians across the country to similarly transform their library spaces and repurpose existing space for informal learning or other mixed-use purposes is another example of how IUPUI's faculty members are TRANSLATING their RESEARCH INTO PRACTICE.

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Browsing Paul Moffett by Subject "Customer service"

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    Qualitative Content Analysis: A Reflection
    (ACRL, 2020) Moffett, Paul; Weare, William H., Jr.
    Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach for fostering consistent service delivery for libraries is to implement standards like those found in a service philosophy statement. A service philosophy statement communicates directly to users what they can—and should—expect from library services. We decided to study service philosophy statements in a formal way using qualitative content analysis to learn how one might benefit our own public services units. This chapter addresses key questions we had about our research project: Where do we begin? What method or approach is most appropriate to answer our research question? How will we learn to use this method? This chapter describes the challenges we faced while simultaneously learning and applying the method of qualitative content analysis to our study of service philosophy statements.