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Browsing by Author "Ying, Tianyu"
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Item Can post-disaster tourism development improve destination livelihoods? A case study of Aceh, Indonesia(Elsevier, 2020-10-21) Liu-Lastres, Bingjie; Mariska, Dini; Tan, Xiaoyuan; Ying, Tianyu; Tourism, Conventions, and Event Management, School of Health and Human SciencesDestinations are vulnerable to natural disasters, which can result in damage to infrastructure and built facilities, negative destination images, and a difficult time of recovery. Recently, a growing number of destinations have incorporated tourism development in their disaster relief efforts and used post-disaster tourism as a strategy to enhance local livelihoods and build community resilience. Guided by the Sustainable Livelihoods Framework for Tourism (SLFT), this study analyzed the case of Aceh, Indonesia, a destination that had been struck by a severe natural disaster and developed tsunami tourism as a strategy to recover. The data were collected through focus group interviews among local stakeholders. Based on the SLFT, this study employed a deductive approach to analyze the data and identified six themes. The findings not only validated the applicability of the SLFT to a post-disaster tourism development context, but also revealed how tourism could contribute to various community assets and a resilient destination in the aftermath of a crisis. The study also underscored the importance of local culture and religion during the recovery process. Based on the findings, further discussions are provided regarding the dynamics involving sustainable development, post-disaster tourism, and resilient destinations.Item Learning from past crises: Evaluating hotels’ online crisis responses to health crises(Sage, 2020-07) Liu-Lastres, Bingjie; Kim, Hany; Ying, Tianyu; Tourism, Conventions, and Event Management, School of Physical Education and Tourism ManagementOrganizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.