Browsing by Author "Wada, Terri"

Now showing 1 - 10 of 10
  • Thumbnail Image
    Item
    Change Step: Improving Social Support for Women Veterans Through Participatory Design
    (2016) Wessel, Robert; Napier, Pamela; Eby, Chad; Wada, Terri
    This thesis discusses a participatory design project that focused on improving social support for women veterans in Indianapolis, Indiana. Using a series of design research methods to capture the voice of local women veterans, and by visually representing the outcomes of each phase of the project, the participant group and design researcher identified the needs of women veterans, considered existing social supports, and co-created a conceptual model for a social support network. This prototype network aims to make finding support easier, reduce overlap in existing social supports, and foster communication between partner support organizations. It is the first step in integrating social support for Indiana women veterans.
  • Thumbnail Image
    Item
    Co-designing for Healthcare: visual designers as researchers and facilitators
    (University of Cincinnati, 2015) Napier, Pamela; Wada, Terri
    This article describes the process, methods, and outcomes of a project that included multiple stakeholders in a participatory design process to re-design an indispensable service in the healthcare sector. The project explores how visual designers are taking on new roles as design researchers and design facilitators and what a human-centered design approach might look like within the healthcare sector of emergency management. Design methods included collaboratively visualizing the complexity of an existing context, including content development, production processes, distribution processes, issues, and perceptions; using generative tools to examine and discuss content, use, form, and function; prototyping toolkits to visually model processes, themes, devices, and technological capabilities; and evaluative surveying to collect and assess user feedback. The outcome of this project includes a completely redesigned product and service that has increased user subscription and satisfaction, as well as suggestions for future implications and improvements.
  • Thumbnail Image
    Item
  • Thumbnail Image
    Item
    Design Facilitation: Training the Designer of Today
    (Cumulus Association, 2015) Napier, Pamela; Wada, Terri
    Due to the inherent complexity of human-centered design—which focuses on diverse stakeholder collaboration and participation within the design process—simply understanding a design process and deploying design research methods is not enough. Rather, the designer of today must now be able to understand the increased value that stakeholders bring to the design process. The designer of today must be able to develop design activities that empower stakeholders to express, make, evaluate and collaborate. And the designer of today must be able to facilitate others, through the design process. These new abilities all point to an emerging design skillset called design facilitation. Embedded within this new skillset is the ability to develop the mindset, skills and characteristics—along with utilizing processes, process tools, methods and planning frameworks—in order to effectively facilitate others through creative, collaborative problem-solving.
  • Thumbnail Image
    Item
    Designing Design Thinking Curriculum: A framework for shaping a participatory, human-­centered design course
    (Cumulus Association, 2015) Napier, Pamela; Wada, Terri
    Within design education and practice today, new ways are continuously being developed to utilize Design Thinking in response to social, environmental, economic, and cultural factors. In the Visual Communication Design program at Indiana University, Herron School of Art and Design, Design Thinking is an integral component to both curriculum development and course content. In considering the inherent complexity of human-centered design—which focuses on diverse stakeholder collaboration and participation within the design process—simply understanding a design process and methods for collecting data is not enough. Students must go through a process of building a value system for conducting participatory design research. They must also understand the nature of the changing role of designers, from more traditional "making" roles, to design facilitators who must possess a particular mindset, model certain characteristics, employ distinct skill sets and use a specific approach. This presentation and paper will focus on an in-depth case study that describes the authors' methodology for integrating Design Thinking into the course curriculum of an undergraduate senior-level studio course, titled "Design for Innovation: Introduction to Design Methods," where students work in a variety of real contexts with diverse stakeholders throughout the design process.
  • Thumbnail Image
    Item
    Designing for Health Literacy
    (2018) Gottschild, Kimberly; Wada, Terri; Richards, Bryan; Stump, Emily
    Health literacy is recognized worldwide as a key to obtaining and maintaining personal health. A health literate individual who has the access to resources that they can both understand and navigate can make empowered, personal health decisions both on their own and with their health care provider, and the benefits thereof are many. For example, health literacy has been shown to prevent disease, lead to early detection of disease, and lead to improved adherence to chronic disease treatment. Yet, only a fraction of the population is considered health literate. Women and immigrants in particular need health provider supported health literacy development strategies that focus on empathy and emotional support to help motivate them to make health decisions for a preferred health outcome. Health literacy is dependent upon the communication of health information. Various communication strategies exist to support the delivery of health information and ecological models have also been developed to support heath information delivery more effectively through multiple sources. Regarding the type of health information communicated, research has suggested that patients prefer information on actionable solutions rather than facts about the condition itself. Solution-focused, strengths-based, and participatory design strategies have also been shown to be effective in increasing health literacy skills. Participatory, generative design research tools engage participants to elicit deeper emotions regarding their current state and preferred future state and could be useful in supporting health literacy development. How might generative tools support women's and immigrants' health literacy development within an ecological health literacy model? Research was conducted to explore how participatory, generative design research tools could be an effective approach to help female and immigrant patients realize their health potential by empowering them with health literacy skills through accessible and engaging health information aligned with their personal strengths and identified solutions. Generative tools, such as interviews, worksheets, and journey mapping, that could potentially help women and immigrants express both their current and ideal future state, were explored. Generative tools were iterated to allow patients to align their personal strengths, solutions, and health information with their ideal future state in order to create a roadmap tool that could support health literacy development and assist them in realizing their potential in health situations. The resulting literature review-based generative health literacy toolkit was tested at the Indiana University School of Medicine Student Outreach Clinic. Nursing students, who serve the role of patient navigators, engaged their patients with the toolkit activities. Surveys to measure patient confidence in realizing their health potential were also conducted before and after intervention. Findings included a health literacy ecosystem that comprises at least two levels for health information communication, actionable health information patients can utilize to improve their health condition, and patient generated strategies for treatment plan and lifestyle change adherence in everyday life outlined in a journey map form that can be taken home for reference and motivation. Outcomes of toolkit use in the clinic included improved communication between providers and patients, as well as patient empowerment to move forward with improved health behaviors.
  • Thumbnail Image
    Item
    Designing with Communities: A Framework for a Collaborative Public Engagement Process
    (2018) Stamatis, Stephany; Wada, Terri; Hong, Youngbok; Eby, Chad
    This research explores approaches to public engagement processes in the field of Urban Planning, as well as the relationship between Urban Planners and Community Members through that process. A series of interviews was conducted with practicing Urban Planners to determine their current approaches to public engagement, as well as their rationale for using those approaches. Data from the interviews was used to design the objectives and methods for a participatory design session. The participatory design session was held with a group of Urban Planners, Community Advocates, and Community Members as participants. Participants were facilitated through activities to elicit the values each of these groups can offer to the public engagement process, as well as generating ideas for how they might collaborate more effectively. The session was informed by the Asset-based Community Development methodology. Data from literature review, interviews, and the participatory design session were then analyzed and synthesized to generate further insights for development of prototypes for possible solutions. Several iterations of prototypes were created and tested, in order to arrive at a conceptual framework to proceed with designing.A conceptual framework was created as the solution for this thesis, in order to facilitate Urban Planners in gaining a deeper level of understanding of the opportunities and challenges of involving Community Members through a public engagement process. By more effectively understanding these factors and variables included in the framework, a stronger collaborative relationship might be developed, to achieve a higher quality of engagement. Doing so would result in a mutually beneficial project for both groups. might be attained for both groups. The intended audience for the framework is Urban Planners who are interested in shifting from a prescriptive approach to a collaborative approach, yet might not know what underlies and contributes to a collaborative approach well enough to make the shift. Going forward, Urban Planners who are interested in making a shift might use the understanding gained from the framework, to develop specific methods and a plan of action for implementing a collaborative approach to public engagement.
  • Thumbnail Image
    Item
    Emotional communication in instant messaging
    (2015-10-29) Pirzadeh, Afarin; Bolchini, Davide; Voida, Stephen; Stolterman, Erik; Wada, Terri
    Emotional communication is fundamental to everyday interaction. How well emotions are communicated is crucial to interpersonal relationships and individual well-being. Emotional communication in instant messaging (IM), however, can be challenging because of the absence of visual and aural nonverbal behaviors. Despite the growing number of technologically-focused solutions for supporting emotional communication in IM, limited design research has been done to study the actual users’ behaviors in communicating their emotion in IM and strategies they use to adapt emotional communication in this medium, with the purpose of establishing design solutions to support users' emotional communication. Connecting several bodies of HCI, design, and communication literature in the context of IM, this dissertation critically examines how users communicate emotion in IM and accordingly establishes user-centered multi-touch gesture based design solutions to support emotional communication in this medium. Understanding how users communicate their emotion in IM, the design issues, and corresponding design solutions help researchers and designers to support the user's emotional needs, resulting in the improvement of emotional communication strategies in IM.
  • Thumbnail Image
    Item
    A People-Centered Approach to Improving Interprofessional Communication in Health Care
    (Office of the Vice Chancellor for Research, 2016-04-08) Wada, Terri; Napier, Pamela; Crain, J. Brian; LaMothe, Julie; Hendricks, Sue; Stull, Kellie; Sweeney, Jennifer; Syed-Adeel, Zaidi
    As part of the objectives stated under the Interprofessional Collaborative Practices (IPCP) Model funded through a grant with the Health Resources and Services Administration and Indiana University School of Nursing, it was necessary to better understand the challenges around interprofessional communication across a hospital unit. To carry out this objective, research consultants from Collabo Creative, a design research company, partnered with the Renal Metabolic (B5C5) unit at IU Health Methodist. The main purpose for connecting design researchers with B5C5 was to assist the unit in utilizing a people-centered design approach in order to: 1) understand the current context of interprofessional collaboration and communication, 2) frame pertinent communication design challenges; and 3) develop solutions to improve interprofessional collaboration and communication across the B5C5 unit. Resulting from the 8-month research engagement, Collabo Creative and B5C5 identified four core challenges to interprofessional communication that appear to be relevant to other hospital units in addition to B5C5. These challenges include: 1) patient handoff of information; 2) doctor and patient two-way communication; 3) employee tensions as a result of PCA training; and 4) night-shift inclusion in plan of care. This poster will describe the people-centered design approach and methods that were used to engage B5C5, along with key findings and newly developed interprofessional communication tools resulting from the research project.
  • Thumbnail Image
    Item
    Tomee — Understanding reader’s choices in books to read
    (Office of the Vice Chancellor for Research, 2016-04-08) Sieferd, Edward J.; Hsu, Hsueh-Fen; Wada, Terri
    Today the amount of information available to individuals is staggering and they often are at a loss when choosing to purchase products. In the case of readers, they have an infinite amount of book available to read. However, they often do not know how to give credibility to the books that are available to them. In this class project we look at “How might we help readers make an informed decision about choosing books.” This research focused on the influences that affect reader’s decisions to purchase literary items. When people buy books there are many things that influence their decision. These influences can be internal perception (wants and needs) or they can take the form of external influences. In the case of influences, the strongest motivation seems to be a communal engagement and a shared experience. As such people place a high value on the perceptions of individuals around them. In our study we look at how people who are interested in books would share information and what outlets would they use to communicate to others. We focus on a qualitative methodology utilizing a co-design process. Our process was to involve readers within the idea generation process to study the effectiveness of working simultaneously to understand people’s needs while utilizing co-design principals to understand how to meet those needs. Our research found, individuals place high value on information from their community members, when making decisions on what books to read. Based on our research, readers would be interested in a way to categories and share their reading choices. We believe there is a need for a platform that allows individuals to share their reading interests with other members of their community.