Browsing by Author "Semidey, Lisa"

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    Connecting Care – Empowering The Patient Through Their Waiting Experience
    (Office of the Vice Chancellor for Research, 2016-04-08) Sieferd, Edward J.; Hsu, Hsueh-Fen; Semidey, Lisa; Mohebbi, Mahdiyeh; Rong, Jiacheng; Chen, Linjun; Phillips, Milesha; Stevens, Madison; Jin, Siying; Hong, Youngbok
    Waiting at a hospital is a challenge for patients and their families. Many individuals go to the hospital, waiting for hours to receive their tests and results. This waiting experience places a burden on individuals and causes stress in a tense time in their lives. This research was a partnership between healthcare providers and graduate program of Design Thinking and Leadership, Department of Visual Communication Design, Herron School of Art and Design. The goal of this people-centered research was to examine and enhance the patient waiting experience at the Registration, Lab and Radiology service areas of a Carmel Hospital. To understand the patient experiences, we approached the project utilizing people-centered design methods. The design research team conducted ethnographic observations and interviews involving patients and staff within the Laboratory, Registration, and Radiology spaces at a hospital. In responding to defined problems within these spaces, the design team identified the desirable patient communication flow and developed an integrative communication system that aligned with the touch points of the patient journey. This communication system included wrist bands, digital message boards, an expanded pager system, as well as redesigned interior spaces. The two major findings from the research were: One, current communication levels between provider staff and patients resulted in negative patient perceptions of the service. Two, patients wanted more integrated ways to maintain communication between service providers and themselves. From these findings, it was recommended that service providers adapt a more integrated communication system to deliver an optimal patient experience.
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    Rethinking Brain Health
    (Office of the Vice Chancellor for Research, 2016-04-08) Phillips, Miley; Semidey, Lisa; Stevens, Madison; Hsu, Hsueh-Fen “Wendy”; Chen, Linjun; Mohebbi, Vesta; Rong, Jiacheng; Sieferd, Ed
    Project Supervisor: Youngbok Hong “Safe And Effective Deprescribing of Anticholinergics (SEDA)” project, led by Regenstrief Institute and IU Center for Aging and Eskenazi, focuses on patient safety harms from medications with anticholinergic effects. Drugs with anticholinergic effects have been implicated in cognitive impairment in older adults. The Rethinking Brain Health research project was conducted in the course of Collaborative Action Research in Design. Our team adopted a people-centered design approach, aimed to develop a behavioral and cultural understanding of brain safety issues related to anticholinergic medication. At the beginning of the research, we identified the key stakeholders as patients, family and community support, caregivers, registered nurses, care coordinators, pharmacists, primary doctors, and geriatricians in order to understand the complexity of the problems from multiple perspectives and a systematic view. The poster identifies 3 different personas that exemplify the major characteristics from the patients interviewed such as their communication with their provider, the sources of support, and their quality of life. It also shows the relationship between the patient and providers. By using research methods, we were able to gain a contextual understanding of the behaviors and the needs of patients and caregivers. This gigamap poster serves as a tool to reveal the interconnectedness of the problems associated with the patients’ experience with anticholinergics from the perspective of both the patient and provider. A deep understanding of the problems associated with anticholinergics helped us to identify the opportunity areas as assisting the patients’ support system in playing an active role in health decisions, assisting the patient in taking ownership of their health decisions and developing a holistic approach to treatment options, and creating a better information system between providers. Framing the problems into opportunities allows the SEDA team to take the next appropriate actionable steps in identifying appropriate solutions.