Browsing by Author "Mackoy, Robert"

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    Assessment of User Response to IUPUI University Library: 1999-2003 Studies, Report to David Lewis of IUPUI University
    (2003-08-20) Stamatoplos, Anthony C., 1958-; Mackoy, Robert
    This report describes an ongoing assessment of services at the IUPUI University Library. It is the first comprehensive assessment of University Library service, though several ad hoc surveys have been administered over the past several years. A few small surveys had been conducted, focusing on interlibrary loan services and computer workstation needs. A large study had examined users’ experiences with, and perceptions of, University Library services as they related to library instruction for a writing course. That study looked at patron expectations of, and satisfaction with, library services. Certain "drivers of satisfaction" were identified, but they could not necessarily be generalized to University Library patrons as a whole. The current study builds upon that research.
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    Collaboration in Library Research
    (H.W. Wilson Company, 2004) Stamatoplos, Anthony C., 1958-; Mackoy, Robert
    Collaboration provides many opportunities and benefits to partners in library research, as well as to the library profession and literature. Through the application of diverse but complementary perspectives and skills, each partner plays an important role and makes a unique contribution to the whole enterprise. Research collaboration is a relationship and a process in which two or more persons work together to produce new knowledge. Ideally, each party contributes in various unique ways to the endeavor.
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    Effects of Library Instruction on University Students' Satisfaction with the Library: A Longitudinal Study
    (Association of College & Research Libraries, 1998-07) Stamatoplos, Anthony C., 1958-; Mackoy, Robert
    Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.