Browsing by Author "Hong, Youngbok"

Now showing 1 - 10 of 18
  • Thumbnail Image
    Item
    Building Code, Building Relationships
    (2016) Brown, Adrienne; Hong, Youngbok
    Hackathons are popular and innovative events organized to develop ideas related to a technological solution into prototypes in a short amount of time. There have been thousands of hackathon events held since their inception in the late 1990s. This thesis research explores how a people-centered design approach can be used to develop a team-building process or tool for shaping a meaningful hackathon experience. Literature suggests that interdisciplinary teams encounter challenges when attempting to build relationships in teams. Those challenges include communication and collaboration and are amplified due to the short working time frame of most hackathons. Exploring key factors that affect teams in hackathons and ways to mitigate those barriers is a challenge to identify in literature. Participatory design research methods are used to develop processes and tools that will encourage relationship-building between hackathon team members, particularly those who are new to hackathons or are unfamiliar with their team members. The goal of a people-centered design approach is to co-create an outcome that can be used at numerous hackathon events and potentially in additional contexts that require interdisciplinary collaboration. The results of this research include an effective team-building process for hackathons and a co-created tool in the form of a mobile application. The proposed team-building process is four steps: Introduce, Discover, Form and Collaborate. Hackversation, a mobile app, encourages individuals to connect and communicate with each other, based on their common interests. The app also recommends potential teams based on participants' challenge interest and requests for particular skill sets.
  • Thumbnail Image
    Item
    Collaborative Leadership in Social Innovation: A Leadership Framework for Tackling Wicked Public Challenges
    (2023-11) Freije, Brenda Hacker; Haberski, Raymond J., Jr.; Blomquist, William A.; Craig, David M.; Hong, Youngbok
    In today’s world, we regularly hear about and experience intractable, systemic social problems that seem to defy solutions. How do we engage in systems change to address them? What processes can help us deal more effectively with them? It is not enough to say we need to change their systems. We need to know how to change them and lead others in the work. This dissertation explores how leadership teams and organizations can tackle wicked public challenges by working collaboratively with stakeholders through a process of trying to understand the challenge and designing strategies to influence systems change. I offer a Leadership Framework for these efforts that puts the collaborative leader in the role of expert intermediary responsible for seven Core Functions within the Leadership Framework. As expert intermediary, the collaborative leader facilitates vision-informed and values-driven decision-making and draws on a range of leadership and problemsolving approaches with four priorities: (1) to provide a systems view and understanding of the challenge, (2) to facilitate collaborative engagement and learning from a wide range of stakeholders, (3) to consider in the design and implementation of strategies and solutions the interconnections between economic growth, social inclusion, and environmental protection in human flourishing, and (4) to recognize that values run through it all. I refer to the Leadership Framework and its process as Collaborative Leadership in Social Innovation. I lay out the Leadership Framework as a concept map showing the Core Functions arranged along a path with Key Actions for each Core Function and other foundational components to the path. Learning is the glue that holds the Leadership Framework together and a key output. The Leadership Framework is designed to improve decision-making about wicked public challenges by ensuring sufficient time is dedicated to the Core Functions that precede the design and implementation of strategies and solutions. Following the Leadership Framework reduces the chances that solutions will lead to unintended results, miss opportunities, or focus on solving smaller problems in siloes that get at symptoms but rarely the heart of a challenge.
  • Thumbnail Image
    Item
    Connecting Care – Empowering The Patient Through Their Waiting Experience
    (Office of the Vice Chancellor for Research, 2016-04-08) Sieferd, Edward J.; Hsu, Hsueh-Fen; Semidey, Lisa; Mohebbi, Mahdiyeh; Rong, Jiacheng; Chen, Linjun; Phillips, Milesha; Stevens, Madison; Jin, Siying; Hong, Youngbok
    Waiting at a hospital is a challenge for patients and their families. Many individuals go to the hospital, waiting for hours to receive their tests and results. This waiting experience places a burden on individuals and causes stress in a tense time in their lives. This research was a partnership between healthcare providers and graduate program of Design Thinking and Leadership, Department of Visual Communication Design, Herron School of Art and Design. The goal of this people-centered research was to examine and enhance the patient waiting experience at the Registration, Lab and Radiology service areas of a Carmel Hospital. To understand the patient experiences, we approached the project utilizing people-centered design methods. The design research team conducted ethnographic observations and interviews involving patients and staff within the Laboratory, Registration, and Radiology spaces at a hospital. In responding to defined problems within these spaces, the design team identified the desirable patient communication flow and developed an integrative communication system that aligned with the touch points of the patient journey. This communication system included wrist bands, digital message boards, an expanded pager system, as well as redesigned interior spaces. The two major findings from the research were: One, current communication levels between provider staff and patients resulted in negative patient perceptions of the service. Two, patients wanted more integrated ways to maintain communication between service providers and themselves. From these findings, it was recommended that service providers adapt a more integrated communication system to deliver an optimal patient experience.
  • Thumbnail Image
    Item
    Course of Life: A Transformative Design Inquiry into the Modern Academic CV
    (2023-08) Ganci, Aaron M.; Wheeler, Rachel; Dombrowski, Lynn; Hong, Youngbok; Haberski, Raymond J.
    This project addresses the growing issue of burnout among U.S. higher education faculty. An inquiry into the causes of faculty burnout points to weaknesses within the American higher education system that have been exacerbated by a network of external and internal pressures. From the outside, institutions are being pressured to act more like corporations and embrace neoliberal values. At the same time, the societal pressure to democratize American institutions by asking them to become inclusive in their policies and practices is felt acutely in academia. These aims—productivity and inclusive democratization– are often in tension in academia, with overseeing bodies like trustees and legislatures prizing measurable, economic productivity, and faculty and administrative bodies prioritizing gender and racial inclusivity. There is one place where all these pressures play out: the academic CV. The CV is an ideal lens through which to examine these dynamics as it struggles to link faculty, administrators, universities, and funding agencies, in their attempt to convey both neoliberal and inclusive values. Many stakeholders trying to construct different narratives leads to an inherent tension and leaves no one satisfied. To make matters worse, the growing use of digital analytic software in place of traditional CVs has led to an imbalance, with neoliberal success indicators overshadowing inclusive ones. This disparity negatively impacts faculty wellbeing, especially faculty in underrepresented demographics, as their sense of personal achievement is diminished under these criteria and raises the question: how might the CV evolve to balance the needs of all of its stakeholders? Doing so may ease some of the tension within academic life and enhance faculty wellbeing. This study employs a transformative research design to explore whether the CV can be reformed to rebalance the tensions within academia. The mixed-method qualitative study draws on interviews and participatory co-design activities, and a constructive design process to explore divergent ways the CV might evolve to benefit faculty more. After evaluating the designs through transformative criteria, new insights are developed about the nature of modern academic work and spheres of action that can lead to faculty wellbeing.
  • Thumbnail Image
    Item
    Design Thinking as a Strategic Planning Tool for Adapted Physical Activity Programs within a University Setting
    (Sagamore, 2018-11-08) Larken Marra, Rebecca; Stanton-Nichols, Kathleen; Hong, Youngbok; Gottschild, Kim; Pirzadeh, Iman; Stamatis, Stephany; Kinesiology, School of Health and Human Sciences
    As a community-campus partnership, the adapted physical activity programs at Indiana University-Purdue University, Indianapolis used design thinking as a method for strategic planning to assist in expanding and developing community-based programming. In partnering with the Design thinking graduate program at Herron School of Art and Design, the Adapted Physical Activity Clinics collaborated on the participatory research project using the design thinking process framework over 16 weeks. By the end of the strategic planning process, the programs determined a sustainable mission and vision. Design thinking also revealed the benefits that the programs and their future opportunities hold, not only to the families served, but also to undergraduate students participating in service learning.
  • Thumbnail Image
    Item
    Designing with Communities: A Framework for a Collaborative Public Engagement Process
    (2018) Stamatis, Stephany; Wada, Terri; Hong, Youngbok; Eby, Chad
    This research explores approaches to public engagement processes in the field of Urban Planning, as well as the relationship between Urban Planners and Community Members through that process. A series of interviews was conducted with practicing Urban Planners to determine their current approaches to public engagement, as well as their rationale for using those approaches. Data from the interviews was used to design the objectives and methods for a participatory design session. The participatory design session was held with a group of Urban Planners, Community Advocates, and Community Members as participants. Participants were facilitated through activities to elicit the values each of these groups can offer to the public engagement process, as well as generating ideas for how they might collaborate more effectively. The session was informed by the Asset-based Community Development methodology. Data from literature review, interviews, and the participatory design session were then analyzed and synthesized to generate further insights for development of prototypes for possible solutions. Several iterations of prototypes were created and tested, in order to arrive at a conceptual framework to proceed with designing.A conceptual framework was created as the solution for this thesis, in order to facilitate Urban Planners in gaining a deeper level of understanding of the opportunities and challenges of involving Community Members through a public engagement process. By more effectively understanding these factors and variables included in the framework, a stronger collaborative relationship might be developed, to achieve a higher quality of engagement. Doing so would result in a mutually beneficial project for both groups. might be attained for both groups. The intended audience for the framework is Urban Planners who are interested in shifting from a prescriptive approach to a collaborative approach, yet might not know what underlies and contributes to a collaborative approach well enough to make the shift. Going forward, Urban Planners who are interested in making a shift might use the understanding gained from the framework, to develop specific methods and a plan of action for implementing a collaborative approach to public engagement.
  • Thumbnail Image
    Item
    Exploring the curricular relationship between service experience design and interaction design
    (NordDesign Conference, 2014-08-28) Ganci, Aaron; Hong, Youngbok
    Connectivity in the contemporary networked society has required designers to shift their disciplinary focus from individual products to the entirety of human experience. The field of Experience Design (XD), pursuing an integrative flow of human experience, consisting of multiple dimensions [1],  and its subsets (interaction design, service design, spatial design, etc.) is growing in both size and complexity. Experience designers are starting to influence an ever-increasing scope of problem spaces. To be successful in today's experience design practice, designers must simultaneously approach problems from a broad, system level and a micro, tangible level and produce strategic design solutions. This work frequently involves the integration of many interconnected deliverables. Being influenced by cultural and social understandings of design, students tend to regard design as what they will make. This perception, with heavy focus on the solution phase in designing, causes a fragmented view in design education. In order to expand students’ integrative understanding of design, we have introduced a framework that is based on the tiers of human experience when engaging with design. We reflect on our experience from this experiment and discuss its values in student learning.
  • Thumbnail Image
    Item
    Facilitating Knowledge Sharing
    (2017) Petrofsky, Jinny; Hong, Youngbok
    What is a good choice? Ideally it is a choice made deliberately and consciously based upon a full spectrum of reliable information, sound reasoning and with a firm commitment to action by all interested stakeholders. However, years of studies in group communication and performance, from a wide range of academic disciplines, have shown that groups of people working together often do not realize their potential to perform better than individuals.One critical aspect of why these deficiencies occur was highlighted by Stasser &Titus in 1985. They demonstrated that meeting participants have a bias toward sharing information that is held in common rather than the unique knowledge that each individual holds. Meeting participants also showed a preference for only sharing information that supported their preexisting preferences. When a group is discussing and sharing data that they already all know, opportunities for innovation, new ideas for products, services or experiences are lost. Group participantsare making decisions on incomplete and potentially inaccurate information thus leading to a sub-optimal group performance. For a designer, how a group performs, especially in the information gathering stage is integral to the success of the final product, whether it be a business or service plan or a product. As Kees Dorst mentions in his book, Understanding Design, he says that design is now a “social process” because designers rarely design alone. As the Design profession continues the trend toward user-centered, participatory design, all the way to co-creating and co-design, the role of the designer has expanded to include the role of facilitator. The designer (as facilitator) now has a “need to facilitate conversations across broad groups to grapple with the questions of desirability, possibility and viability. The answers to these questions do not exist in one mind.” (64) The designer as facilitator is “the broker of an extended conversation.” (Body)This research explores the intersection of social and psychological factors related to information sharing and the new role of designer as facilitator. By understanding how individual thought processes can lead to biases such as the shared information bias and preference bias in group meetings, the designer, who brings their own unique skills to the facilitation role can use this knowledge to help mitigate these dysfunctional tendencies in group interactions. While there have been repeated studies that prove the existence of dysfunctional group performances, there are also numerous studies that show groups, when nudged with the right structure and tools, can outperform individuals. Through combining these three areas of knowledge, this research study proposes a new framework for group meeting structures that future designers as facilitators can use to enhance communication and thus enable good choices.
  • Thumbnail Image
    Item
    Health Matters: Reframing Design in Community Health Interventions
    (Office of the Vice Chancellor for Research, 2014-04-11) Hong, Youngbok; Sanematsu, Helen; Cole, Lisa; Zollinger, Terrell
    Garden on the Go, a signature obesity prevention effort, is Indiana University Health's year round mobile produce delivery program, providing fresh, affordable produce to Indianapolis neighborhoods in need. As the mobile nature of the service is well aligned with context based approaches in Service Design, the design researchers perceived potentials to reconfigure the Garden on the Go service as well as to reframe a health care service model from institution to people based. In partnership with the Garden on the Go community outreach team and the Fairbanks School of Public Health at Indiana University, design researchers from Herron School of Art and Design initiated the "Health Matters" study in 2013. The ultimate objective of the study aims to define 1. How individuals in underserved communities define health and 2. How interventions should be created and deployed to provide appropriate programing that addresses community-centered needs. The project is currently at the recruitment stage, we expect to release final research outcomes in the fall of 2014. This presentation, specifically focusing on the interdisciplinary research process, will address the role of the design researcher/ service designer in interdisciplinary settings and discuss the methodology of intervention design from the disciplinary perspective
  • Thumbnail Image
    Item
    Listening through seeing: Using design methods to learn about the health perceptions of Garden on the Go® customers
    (2014-04-11) Sanematsu, Helen; Hong, Youngbok; Cole, Lisa; Zollinger, Terrell
    The goal of this project is to apply an innovative approach to gathering beliefs and attitudes of an inner city population in a more valid and reliable way than traditional data collection methods. This community based research study will focus on dietary risk factors for obesity, diabetes type 2, and cardiovascular disease in underserved communities. Our study assesses what health means to the underserved Garden on the Go® clients and how they define a healthy diet. Garden on the Go®, a signature obesity prevention effort, is Indiana University Health’s year-round mobile produce delivery program providing fresh, affordable produce to Marion County neighborhoods in need. We build upon previous research conducted with Garden on the Go® to enhance the effectiveness of this intervention and provide valuable information that other groups may use to improve the impact of their efforts in meeting the health needs of similar communities.