Browsing by Author "Herm, Kelli"

Now showing 1 - 3 of 3
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    Meeting Students Where They Are to Boost Your Stats!: Proactive Slide-out Chat for Point of Need Service
    (North American Virtual Reference Online Conference 2023, 2023-02-22) Herm, Kelli; Cooper, Mindi; Maixner, Gary
    The University Library at Indiana University-Purdue University Indianapolis (IUPUI) has offered chat reference for patrons since the Spring of 2001 and has used Springshare’s LibChat tool since the Summer of 2019. For most of this time patrons needed to visit a special page on the library’s website to access the chat. In Summer 2022, the University Library introduced a slide-out chat widget to appear on every page of the library website. In addition to making the chat service more widely available across our online ecosystem, the chat widget prompts patrons to ask a question after they spend 20 seconds on any webpage. This allows us to meet patrons where they are, for a point of need service. Before launching the slide-out reference chat, IUPUI University Library averaged 32 chats per month. Since launching the new chat widget, we have averaged 74 chats per month, an increase of 230%. This presentation will focus on the University Library’s experience in implementing this type of chat widget, how it compares to our previous methods of soliciting patron questions, and the challenges that an increase in chat reference questions has brought. We will also share our future plans for the service, including taking greater advantage of the tools that Springshare provides for chat reference.
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    Meeting Students Where They Are: Introducing a Proactive Chat Widget to Your Website to Boost Your Chats
    (2023-09-14) Maixner, Gary; Cooper, Mindy; Herm, Kelli
    The library at Indiana University-Purdue University Indianapolis introduced a pro-active chat widget to the website in Fall 2022 in order to increase interactions with patrons through the chat service. This article discusses the success of this change and how to implement this kind of chat widget on other library websites.
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    STEM Instructor Motivations for Collaborating with Librarians in Instruction
    (2022-02-04) Herm, Kelli; Lowe, M. Sara; Sims-Harris, Diana; Snajdr, Eric
    Scaffolding STEM information literacy competencies through the undergraduate curriculum is a best practice for librarians, connecting to student success. These connections rely heavily on the instructor to collaborate with librarians. What motivates instructors to collaborate with librarians? This session will present the results of a survey of instructors in a multi-section STEM first-year seminar course at an urban research university. Instructor attitudes, perceptions, and practices around collaboration and integration of information literacy competencies will be explored. Presenters will engage the audience to think about their own course integrations as well as strategies and best practices for increasing collaboration.