Browsing by Author "Greenspan, Itay"

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    Mind the Gap: Expectations and Experiences of Clients Utilizing Job-Training Services in a Social Enterprise
    (Wiley, 2015-06-01) Walk, Marlene; Greenspan, Itay; Crossley, Honey; Handy, Femida; School of Public and Environmental Affairs, IUPUI
    This paper offers an underexplored perspective of social impact assessment by integrating clients’ evaluation of the impact of job-training and skills-building programs. Drawing on the literature of ‘met expectations’, we investigate the personal and social impact, beyond job placement, of job-training and skills-building programs provided by a Canadian social enterprise from the perspective of the clients. Utilizing data from a pre-test/post-test quasi-experiment, we assess the differences, between program participants as compared to a control group of nonparticipants, on several measures. Findings illuminate the gap between expectations and actual experiences, and point to the importance of integrating the clients’ perspective. Such measures enable leaders of social enterprises to account for the often neglected intangibles of their social missions.
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    Social Return on Investment Analysis: A Case Study of a Job and Skills Training Program Offered by a Social Enterprise
    (Wiley, 2015-11) Walk, Marlene; Greenspan, Itay; Crossle, Honey; Handy, Femida; School of Public and Environmental Affairs
    This article uses a social return on investment (SROI) methodology to analyze the social impact of a social enterprise offering a job and skills training program to an unemployed, largely female population. The social enterprise is based in Toronto (Canada) and run by a nonprofit agency dedicated to the advancement and empowerment of women, primarily immigrants, through access to employment. We focus our analysis on a job and skills training program that provides clients with the skills and tools that they need to successfully seek employment in their efforts to (re-)enter the Canadian labor market. Our goal is to determine the tangible and intangible program outcomes by applying and testing the SROI methodology.