Browsing by Author "DeBerg, Jen"

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    Assessment of Service Desk Quality at an Academic Health Sciences Library
    (Taylor & Francis, 2016) Blevins, Amy E.; DeBerg, Jen; Kiscaden, Elizabeth; Ruth Lilly Medical Library
    Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.