Browsing by Author "Cahyanto, Ignatius P."

Now showing 1 - 4 of 4
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    Are we always ready? Examining event professionals approaches to risk and crisis management and resilience
    (Elsevier, 2023-03) Liu-Lastres, Bingjie; Cahyanto, Ignatius P.; Tourism, Event, & Sport Management, School of Health and Human Sciences
    The purpose of this study was to provide empirical insights into event professionals' approaches to risk and crisis management and resilience. This study was guided by an integrated model developed based on the 4R Tourism Crisis Management Model and the Organizational Resilience Framework. A qualitative research method was used, where two studies consisted of 26 interviews were conducted before and during the COVID-19 pandemic. The findings revealed that most event professionals' risk management measures center around event operations, and their crisis management practices appear to be more aligned with the organization. Both personal and organizational factors influence the participants' risk and crisis management and resilience-building practices. The outbreak of the COVID-19 pandemic revealed their underpreparedness towards major crises, and most of them had not appreciated the importance of resilience until the crisis ensued. Based on the findings, this study further discussed theoretical and practical implications.
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    Developing a resilience-based adaptive co-management framework: public sectors’ insights on the role of tourism
    (Taylor and Francis, 2020) Cahyanto, Ignatius P.; Liu-Lastres, Bingjie; Edwards, Chase
    Public-private partnerships are essential to effective disaster response and recovery. Given their scare resources, it is neither efficient nor practical for governing bodies to bear the sole responsibility for maintaining an ever-ready disaster response infrastructure and workforce. While it is necessary and admirable for governments to improve their internal disaster response mechanisms, a community's resilience can also be enhanced by leveraging private entities and their assets. This study utilized the Adaptive co-management (ACM) framework to examine existing partnerships between emergency operations centers and the tourism industry in co-managing hurricane-related disasters. By utilizing group discussion and individual interviews, this study reveals the public sectors’ expectations of the tourism industry when partnering to co-manage disasters. The findings highlight theoretical and practical implications for current public-private partnerships and the need to improve these efforts in disaster management. Several critical deficiencies are identified and discussed, including interagency trust, financial support, and communication.
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    Exploring the host-Guest interaction in tourism crisis communication
    (Taylor and Francis, 2020-09-10) Liu-Lastres, Bingjie; Cahyanto, Ignatius P.
    The purpose of this study was to explore the host–guest interaction in tourism crisis communication. Guided by a practice-based approach, our study used the recent event of the 2018 Florida Red Tide as the context. It explored both visitors’ and residents’ information-acquiring and sharing practices in crisis communication. A total of 969 potential visitors and 460 Florida residents were surveyed, respectively. The findings of our study show that visitors preferred residents as their primary information sources in the crisis communication process. Repeat visitors who have no children and are the primary decision-maker are more likely to rely on residents for risk information than first-time visitors. The results further indicate that most respondents in the resident sample have shared Red Tide information with visitors through various channels. Knowledge and social identity influenced their information-sharing behaviour. The findings suggest that residents can act as risk insiders in tourism crisis communication. A new research direction involving the guest–host interaction in tourism crisis management is proposed. This study offers practical implications for promoting effective risk and crisis communication in destinations and incorporating residents in tourism crisis communication and management.
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    Risk perception, media exposure, and visitor’s behavior responses to Florida Red Tide
    (Taylor and Francis, 2020) Cahyanto, Ignatius P.; Liu-Lastres, Bingjie
    Florida’s Red Tide outbreak, a major environmental disturbance in 2018, not only garnered nationwide attention but also affected both in-state and out-of-state visitors. Guided by the Social Amplification of Risk Framework (SARF), this study examined the relationships between media exposure, risk perception, and visitors’ behavioral responses. Data were gathered from two surveys in late 2018. The findings validate the practicality of applying SARF to the current context. This study also found that both perceived consequences and access to the community are significant predictors of visitor behavior. This study further discussed how to market destinations during turbulent times.