Browsing by Author "Briggs, Amanda"

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    End-User Needs of Fragmented Databases in Higher Education Data Analysis and Decision Making
    (2019-05) Briggs, Amanda; Cafaro, Francesco; Dombrowski, Lynn; Reda, Khairi
    In higher education, a wealth of data is available to advisors, recruiters, marketers, and program directors. However, data sources can be accessed in a variety of ways and often do not seem to represent the same data set, presenting users with the confounding notion that data sources are in conflict with one another. As users are identifying new ways of accessing and analyzing this data, they are modifying existing work practices and sometimes creating their own databases. To understand how users are navigating these databases, the researchers employed a mixed methods research design including a survey and interview to understand the needs to end users who are accessing these seemingly fragmented databases. The study resulted in a three overarching categories – access, understandability, and use – that affect work practices for end users. The researchers used these themes to develop a set of broadly applicable design recommendations as well as six sets of sketches for implementation – development of a data gateway, training, collaboration, tracking, definitions and roadblocks, and time management.
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    End-User Needs of Fragmented Databases in Higher Education Data Analysis and Decision Making
    (MDPI, 2021) Briggs, Amanda; Cafaro, Francesco; Human-Centered Computing, Luddy School of Informatics, Computing, and Engineering
    In higher education, a wealth of data is available to advisors, recruiters, marketers, and program directors. These large datasets can be accessed using an array of data analysis tools that may lead users to assume that data sources conflict with one another. As users identify new ways of accessing and analyzing these data, they deviate from existing work practices and sometimes create their own databases. This study investigated the needs of end users who are accessing these seemingly fragmented databases. Analysis of a survey completed by eighteen users and ten semi-structured interviews from five colleges and universities highlighted three recurring themes that affect work practices (access, understandability, and use), as well as a series of challenges and opportunities for the design of data gateways for higher education. We discuss a set of broadly applicable design recommendations and five design functionalities that the data gateways should support: training, collaboration, tracking, definitions and roadblocks, and time