Becky Liu-Lastres

Permanent URI for this collection

https://hdl.handle.net/1805/26142

Are We Always Prepared? Examining Risk and Crisis Management in Tourism and Hospitality

Tourism and hospitality is a solid part of our local, domestic, and global economy . Despite its importance, the industry is vulnerable to various adverse events, such as the COVID-19 pandemic. Dr. Becky Liu-Lastres 's primary research interests involve risk and crisis communication and management in tourism and hospitality. Through a systematic approach, Dr. Liu-Lastres has established a research program focusing on how various stakeholders, including tourists, residents, organizations, and destinations, respond and manage emerging issues. These findings have been translated to practical implications in terms of crisis management and resilience building in tourism and hospitality.

Dr. Liu-Lastres's translation of research into strategies to promote success and resilience in the tourism and hospitality industry is another excellent example of how IUPUI's faculty members are TRANSLATING their RESEARCH INTO PRACTICE.

Browse

Browsing Becky Liu-Lastres by Author "Cahyanto, Ignatius P."

Now showing 1 - 3 of 3
  • Thumbnail Image
    Item
    Developing a resilience-based adaptive co-management framework: public sectors’ insights on the role of tourism
    (Taylor and Francis, 2020) Cahyanto, Ignatius P.; Liu-Lastres, Bingjie; Edwards, Chase
    Public-private partnerships are essential to effective disaster response and recovery. Given their scare resources, it is neither efficient nor practical for governing bodies to bear the sole responsibility for maintaining an ever-ready disaster response infrastructure and workforce. While it is necessary and admirable for governments to improve their internal disaster response mechanisms, a community's resilience can also be enhanced by leveraging private entities and their assets. This study utilized the Adaptive co-management (ACM) framework to examine existing partnerships between emergency operations centers and the tourism industry in co-managing hurricane-related disasters. By utilizing group discussion and individual interviews, this study reveals the public sectors’ expectations of the tourism industry when partnering to co-manage disasters. The findings highlight theoretical and practical implications for current public-private partnerships and the need to improve these efforts in disaster management. Several critical deficiencies are identified and discussed, including interagency trust, financial support, and communication.
  • Thumbnail Image
    Item
    Exploring the host-Guest interaction in tourism crisis communication
    (Taylor and Francis, 2020-09-10) Liu-Lastres, Bingjie; Cahyanto, Ignatius P.
    The purpose of this study was to explore the host–guest interaction in tourism crisis communication. Guided by a practice-based approach, our study used the recent event of the 2018 Florida Red Tide as the context. It explored both visitors’ and residents’ information-acquiring and sharing practices in crisis communication. A total of 969 potential visitors and 460 Florida residents were surveyed, respectively. The findings of our study show that visitors preferred residents as their primary information sources in the crisis communication process. Repeat visitors who have no children and are the primary decision-maker are more likely to rely on residents for risk information than first-time visitors. The results further indicate that most respondents in the resident sample have shared Red Tide information with visitors through various channels. Knowledge and social identity influenced their information-sharing behaviour. The findings suggest that residents can act as risk insiders in tourism crisis communication. A new research direction involving the guest–host interaction in tourism crisis management is proposed. This study offers practical implications for promoting effective risk and crisis communication in destinations and incorporating residents in tourism crisis communication and management.
  • Thumbnail Image
    Item
    Risk perception, media exposure, and visitor’s behavior responses to Florida Red Tide
    (Taylor and Francis, 2020) Cahyanto, Ignatius P.; Liu-Lastres, Bingjie
    Florida’s Red Tide outbreak, a major environmental disturbance in 2018, not only garnered nationwide attention but also affected both in-state and out-of-state visitors. Guided by the Social Amplification of Risk Framework (SARF), this study examined the relationships between media exposure, risk perception, and visitors’ behavioral responses. Data were gathered from two surveys in late 2018. The findings validate the practicality of applying SARF to the current context. This study also found that both perceived consequences and access to the community are significant predictors of visitor behavior. This study further discussed how to market destinations during turbulent times.