Weare, William H., Jr.Moffett, Paul2017-03-172017-03-172017-03-23https://hdl.handle.net/1805/12077This poster was presented at ACRL 2017, the biennial conference of the Association of College & Research Libraries, a division of the American Library Association.Could customer service at your library be better? Some academic libraries are using a service philosophy statement to strengthen the quality of their service culture. A service philosophy statement communicates to users what they can—and should—expect from your library. This poster will examine these statements and identify themes, trends, and ideas. Discover how a service philosophy statement can support your public services team as they strive to meet and exceed customer expectations.en-USPoster