Blevins, Amy E.DeBerg, JenKiscaden, Elizabeth2017-03-072017-03-072016Blevins, A. E., DeBerg, J., & Kiscaden, E. (2016). Assessment of Service Desk Quality at an Academic Health Sciences Library. Medical Reference Services Quarterly, 35(3), 285–293. https://doi.org/10.1080/02763869.2016.1189782https://hdl.handle.net/1805/12013Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.enPublisher Policyacademic health sciences librariesassessmentquality of serviceArticle