Lewis, David W.2005-01-102005-01-102002https://hdl.handle.net/1805/171https://doi.org/10.7912/C2DP9GUnpublished ManuscriptReviews what the author believes will be the results of the use of LibQUAL+™. Only in part is the article tongue in cheek.55642 bytesapplication/pdfen-USLibQUAL+Library surveysLibraries -- User satisfactionOther10.7912/C2DP9G