Kabir, JasonBednarski, Olivia2022-07-132022-07-132022-03-27https://hdl.handle.net/1805/29552Introduction/Problem: Many student-run free clinics (SRFCs) take on the role of primary care for their underinsured patient population, which necessitates patients having access to communication with the clinic. However, this can be difficult for SRFCs due to limited operating hours and competing educational and personal responsibilities of students running the clinic. Several volunteers at our SRFC elect to use their personal phone numbers to communicate with patients throughout the week, but it is important for the clinic to have an official phone number to serve as a centralized contact point for the community members it serves. We will describe various methods of phone communication with our patients and focus on our newly-implemented model for operating a clinic phone line. Methods/Interventions: We maintain a prepaid clinic cellular phone funded by student fundraising efforts. Each week one medical executive board member is in possession of the phone and is responsible for responding to calls. A second board member who is a 4th year medical student (MS4) serves as a back-up call for the first board member to contact should they have questions about how to handle a patient’s inquiry. Board members are expected to keep a log of each phone call, voicemail, or text message and the action they took on a shared HIPAA-secure Google Drive. These logs were reviewed to evaluate this model. Results: Each board member was “on call” for a median number of 2 weeks and each MS4 board member was back-up call for a median of 5 weeks in 2021. Phone logs were kept for 15 weeks from January to November 2021. A total of 87 interactions with patients were documented, including 21 appointment questions, 12 general questions, 8 inquiries about medication refills, and 8 questions following up on their most recent clinic visit. The average monthly cost of keeping the phone line active from January to November 2021 was $28. Conclusion: Maintaining a clinic phone can be a cost-effective method to ensure patients at an SRFC have access to their providers while also protecting volunteers’ privacy and personal time. Dividing responsibilities for making necessary outgoing calls and taking incoming patient calls among clinic leadership reduces the burden on individual leaders. SRFCs are an important part of students’ training, and this model can be implemented at SRFCs to promote a culture of establishing professional boundaries.en-USAttribution-NonCommercial 4.0 Internationalstudent-run free clinic, volunteer wellnessPoster